Internet Headsets + Phones (READ ONLY ARCHIVE)

[Carsti]

Hi all,

I just installed the ClearChat PC Wireless™ on my wife's computer. It works out-of-the-box with reasonably sound quality and range. 100% use-case is WoW and Teamspeak. Starts out good, but after two hours or so (will measure the period more accurately if reuired), it suddenly dies completely. The audio device is gone from Vista's sound control panel. I can bring it back for a second by re-plugging the USB-stick, but it won't hold. Nothing short to reboot can fix the issue, and sometimes even that fails. Very, very sad story.

Believing in my wife's "technical aura" I verified it on my machine. Same thing. Runs okay (not that good sound quality with lots of crackle on my machine), then: sudden death. Exactely the same misbehavior. And yes, the battery loaded all night, LED on the headset is happy green, it even pairs with the stick when you switch it off/on.

My wife's computer is a home-made based on MSI P965 Platinum running Vista Ultimate German. Mine is a Dell XPS with whatever they put in there, running Windows 7 English. Logitech's website says: No need for software updates as the headset uses Windows' internal USB software. Both Windows are up to date via regular Windows Update. Since the headset behaves identically on both computers, I reckon it's either a technical issue within the audio-hardware or I'm doing something basically wrong here.

Thanks in advance for all help,

Carsten

[Mike_M]

Hi,

A couple of questions:

Is this plugged into a hub?

Are these desktop or laptop computers?

Are you plugging into different ports or using the same port each time?

Are you using the extender cable?

What other USB devices are plugged into the computers?

Are you running a wireless network?

[Carsti]

No Hubs, just the rear USB slots wich are more or less mainboard-direct out of the box.

Both are desktop, tower.

I just plugged them into a free port I will check it with different slots the next days.

Yes, but I understood, I will test it with direct plug, too.

My wifes computer runs a Logitech G15 Keyboard and a Microsoft Laser Mouse  6000.

Mine  runs a Micrsoft Wireless Keyboard/Mouse 7000 and a Logitech MX518 for extraprecice gaming and a iPhone Cradle.

Yes, but the computers are direct LAN cable, the wireless is only for the MBP and the PS3 downstairs. And yes, I will test it with wireless off, too.

Lots of testing ahead, should start to hire. Anyway, is there a piece of software that prints out all the nice USB informations as descriebed in Xp, Vista, Win 7 USB Power and Bandwidth statistics but w/o me flipping sub-dialogs all the time? more like C:usbdump.exe > info.txt ?

/Carsten

[Carsti]

**bleep**, I hate my life.

Just testing the headset with my office laptop running XPSP2 listening to fine music ever since 07:45. Had to connect the stick directly to the laptop, tho. When connecting to the docking-station--no matter w/ or w/o the extender cable--the sound was pure crackle and noise. Even now, the voice-in is crap quality to put it mildly. The laptop is running a Microsoft Wireless Laser Desktop 7000, a VX6000 web-cam and my iPhone cradle via the jacks on the docking station. And we have two wireless network running full-time.

So I have these options:

1. Full time music 6+ hours but no voice  via companies laptop XPSP2.
2. Very good sound and voice at my wife's computer runnigng Vista, but only for about two hours.
3. Acceptable sound and voice  at my own computer running Windows 7, but only for about two hours.

Please shoot me? Since Vista and Windows 7 share a lot of basic components, I figure a problem with the USB stack of that version. Either it's not very stable although no other device (Brother printer, Samsung portable disk, various USB sticks) ever had any issues. Or maybe the stick is answering a new periodic request of the operation system not correctly?

I'm running out of ideas now.

/Carsti

[Mike_M]

Hi,

Call Technical Support and ask for a replacement. State the troubleshooting you have done and reference this thread.