Internet Headsets + Phones (READ ONLY ARCHIVE)

[kgibbons]

Unable to use H330 headset as computer unable to install automatically due to it being unable to find driver on internet despite claim that all you need to do is plug in.  Using Vista.  Have tried rebooting several times, disabling security, three different USB ports etc etc.  Surprisingly, device cannot be found on Logitech website stating 'software not available'. Awaiting reply from Logitech after 4 hours wasted this evening.

[Mike_M]

Hi,

The drive ris supplied in the operating system. Your driver is corupt. This is probably due to a failed Windows Update. Use System Restore to go back a few days . Let the update try again.

The BEST test for any USB device is to try it on another computer.

[kgibbons]

Thanks but we have tried that already.  All updates are reinstalled but the headset does not seem to be compatible with Vista as it works on another computer with XP. 

[BrettVerseso]

You make a giant conclusion based on limited information.  If I follow your logic, you are saying Machine 1 with Vista doesn't work, Machine 2 with XP does, therefore the problem is compatibility with Vista.   What if "the other" machine was a Vista machine?  Have you only tried these two machines?  

[kgibbons]

Have now tried another Vista machine and same problem.  Incidentally, the tone of your reply is quite rude.

[wrj6450]

Hey Mike -

I am having the exact same problem with the same headset.  It works great fro about fie minutes then it stops working, except for the microphone.  No blue light, no sound, and it can't be found in the Device Manager.  I have searched and searched for a fix, re-installed drivers, wrote to Logitech (no response in three weeks), tried them on XP Professional, Vista Premium, and Windows 7, and get the same result on each system.

What now?

Thanks!

[aswell]

HI there,

I am having the exact same problem with the same headset.  It never works at all, blue light ok, no sound, and it can't be found in the Device Manager.  I have searched to install drivers and try  on XP  and get nothing.

Iam disappointed with this item.

Hope Logitech will find a solution.

[Mike_M]

Hi,

The test for USB devices is to try on another computer.

If the device is not recognized by the operating system on 2 computers then the device is probably defective. The only recourse for defective devices is to replace it, either by contacting Technical Support or returning the item to the retailer it was purchased from.

If you plug a USB device like a Logitech headset in and the Operating System asks for a driver, it means your driver is missing or corrupt.

If you just had an automatic update from Microsoft, the update probably failed. Use System Restore to go back before the update and let the auto updater try again. Same for upping a Service Pack.

Logitech does NOT make drivers for USB headsets and speakers. Logitech uses the native USB audio driver written by Microsoft. If you're looking for a USB audio driver, look at www.microsoft.com.

[SaileNav]

I have tested the headset on 2 windows 7 systems, it didn't work, on 2 vista systems, it didn't work either. On my xp system, it does work.

I would like to use my headset on my 7 and my vista system.

Normally the usb audio drivers should be installed automatically on windows 7 and windows vista?

I have tried to search for the USB audio drivers on microsoft.com, but i didn't find anything about it for vista of 7! 

Can somebody help me?

[LePousson]

A friend of mine just got a H330 and is using it on Skype for example. I can hear him perfectly but on his side, he doesn't hear his own voice in the earphones. Is it normal ?

Thanks for the reply !

LePousson