Internet Headsets + Phones (READ ONLY ARCHIVE)

[GuyMontag]

I've had a pair of Logitech ClearChat PC Wireless headphones for a few months, and they've been great, until very recently.

Lately, the sound has cut out to one side or the other, without warning. I'll be playing a game, listening to music, a video - anything. The sound will suddenly die on the left or the right, though it comes back when I wiggle the offending side of the headphones.

Normally this would just be annoying, but when it comes to gaming, being able to determine where sounds are coming from is critical, and when the left side goes out and I have to stop a second to wiggle it, or the right side, it causes serious problems

It's like the electrical connection for the headphones from one side to the other is getting shorted, but I don't want to open them up to find out. Other than sit on my head, or on my desk charging, they haven't been stressed at all. The problem occurs at full charge or any charge in-between also. I reinsalled my OS this week (Vista) and the problem didn't go away either (not surprising if it actually is an electrical fault).

Any advice?

[GuyMontag]

Actually, it may just be the left side - the one that the mic is on.

[GuyMontag]

Anyone? Help?

[Mike_M]

Hi,

What help would you like from the forum?

[GuyMontag]

1. Is there a simple fix to the problem?

2. Or should I contact logitech to have it replaced?

[Mike_M]

Hi,

I'm not trying to be facetious but our products were never designed to be wiggled to be used. Please contact Technical Support for replacement.

[GuyMontag]

Haha, good to know!

[hubb]

Very good response from a Logitech rep.  I'll tell you what - I've gone through 3 Logitech headsets now for the same reason this person posted.  Had I seen a response like this I would have saved money on the last 2 sets.

There is an issue with your headsets.  Either cheap materials are being used or the engineering design is flawed.  In any event, based upon the response I just read, your competitor just got a new customer.

Thanks for all the help.

[GuyMontag]

Any other good wireless gaming headsets out there?

[johnrock]

my second set of headsets is failing in the same way the first set failed - the left speaker cuts in and out as you move the earpiece.  I'm very careful about hanging the headset when I'm done, not banging it around like some kid, and the connection seems to fail in about 8months for the first set and only 5 for the second.  This is a quality problem.  I'll contact support for another set, but this should get resolved unless Logitech wants to do lifetime replacements, since neither my original nor the replacement lasted a year..