Internet Headsets + Phones (READ ONLY ARCHIVE)

[jordansc96]

I picked up the ClearChat Wireless Headset a couple days ago.  Set it up and fully charged the headset.  Started with Crackling and breaking up noises through the headset.  Really noticable with music, but still a problem when using voice programs.  

I looked over the forums and saw a post about buying a PCI usb card.   Picked one up today and installed it.  Sound is even worse.  Volume is a lot lower and along with the crackling there's a distortion that even when I can hear something I can't understand what's being said.

Please help.   I run on XP and am not very computer savy, but I can figure it out when pointed in the right direction.

[Readerlady]

I am having the same problem with a brand new set of wireless logitech clearchat pc wireless headphones. I can hear just wonderful but if I want to talk in the ventrilo server during my game it sounds like crap. I do run on a wireless computer if that is a problem (would have been nice to be warned if it might be) and I am fairly tech savy so I knew to change all the control panel information and the set up in my ventrilo. Please help.

[erake]

Not sure if it is the same thing, but I also have problems with the mic part of the headset.  I use Skype instead of Ventrilo for gaming, and my friends all say I sound poor and there is an intermittent popping sound on their end while I am on the line.  It happens every 10 to 30 seconds.  If I switch my mic to the webcam and leave the headset for sound only, I can hear great and they hear me great.  Engage the mic and it goes to crap...

I use Vista.  I have an RF Logitech MX Revolution mouse and a bluetooth DiNovo Edge keyboard.

Help!

[Mike_M]

Hi erake,

Posting in one forum is enough, you do not need to post in multple forums.

There is nothing in the headset that has a timer so regular spaced popping noisy probably means that the bus to which you have connected the USB dongle does not have enough bandwitdth for the headset and is delivering noise instead.

Do not connect to a hub, do not use a keyboard or monitor USB port. Use the USB extender cable.

A previous post with a similar issue determined it was the operating system polling. Too many wireless devices will also cause noises.

Try isolating the headset by removing other USB devices and see if your issue is resolved.

[DWL787]

I have purchased Logitech hardware for many years and I must say after buying the Logitech ClearChat Wireless headset for my PC I am extremely disappointed.

All i hear is distortion/cracking when I play back the recording, the recording is distorted not the phones it self.  I tried my old wire headset and they work fine.

Also I found out when go to Advanced tab under microphone properties it is greyed out at Tape Recording quality.

I went to update driver and as running through Vista is says no drivers needed - well maybe Logietech needs to mak some drivers.

David lambie

[CamIAm]

DW - did you try Mike_M's advice, and plug in only the headset, removing other USB devices, to ensure you simply hadn't overloaded your USB bus or OS's ability to poll devices?  Did you try cutting down the amount of wireless traffic to see if there was interference from that?  Can you try the headset on another computer? 

There is no way for logitech to provide a better USB driver than your OS does.  That would be like Logitech providing sound card drivers, or an OS for your system.  Your system is required to be updated to a certain point to function, and logitech just provides the hardware for it to operate.  A USB device like this doesn't require 3rd party drivers, your system supplies them.  Nothing Logitech could provide would be any different.

[Muttley]

I purchased a ClearChat Wireless Headset today.  It has been set up and fully charged.  It sounds ok with music even though it lacks bass.

Using Windows Live Messenger the reception is fine my end. The recipient obtained regular clicking noises and garbled conversation

It is the only USB device connected to my computer and I am not using any other wireless devices. Running XP service pack 3

[CamIAm]

Use a sound recording software (like Windows Sound Recorder) to record yourself talking, and play it  back.  If it's garbled, your mic's bad.  If it's not garbled, your connection's bad.

[dsyvertsen]

I have the Exact same issue. right out of the box. the Mic default format Quality can not be switched from Tape recording this is the ONLY mic i have ever seen that doesnt allow to switch it.. for a 169.00 i paid for it at best buys. its going back today..

[hehateme2]

I am also getting the popping noises.  Ive tried two wireless clear chat headsets, 3 different PCs and two OSs (xp pro and windows 7).  Ive tried countless settings (hardware acceleration, quality, ventrilo options), Ive tried uninstalling all sound cards and devices except the headset, Ive tried running the headset as the only USB device (plugged directly), Ive tried recording (which will capture the noise) via windows and outside of ventrilo.  Ive also tried several different internet options (although that shouldnt be the issue if I can capture it via windows).  Ive also moved to a new apartment so even using it in different locations.  Happens on fully charged battery, low battery, right out of the box.  

Current configuration is a windows 7 laptop running (HP Pavilion dv7-3085dx Entertainment Notebook PC).  This is a brand new laptop, core i7, 6gb ram, usb 2.0.... 

It repeatedly happens when I exit mute, ie have the red LED in the mic and then hit mute again to exit mute.  Bam static noise spike for half a second and its good.  The sound even registers if I mute the headset via windows sound properties, then hit the mute button.  It happens intermitently while using the device.