Internet Headsets + Phones (READ ONLY ARCHIVE)

[SBP]

I too took the bait and started to update to Vista SP1 but inevitabley the moment it "tried" to update, the 350 USB headset stopped working.  To add tot he frustration, SP1 never installed correctly either. So, after 5 hours on tech support with Microsoft I was actually able to get Vista SP1 to work.  It kept failing with error 8024200D.  The tech support was awesome.  Most of the 5 hours was time spent in downloading and reinstalling this 507mb update.  I had to install it from a link rather than Windows Update ultimately (but first with tons of systems checks and tweeking).  What a nightmare.

So....having booted up the machine and confirming SP1 is working, I've found that the logitech headset doesn't work still.  It seems to have no power or detection of existence in plug/play at all.  Unlike some of you who see it active in the Sound icon option, mine isn't.  I can see a headset logo but nothing is active (all greyed out).  In Device Manager, Sound my audio card shows but no logitech as once before.

Although I'm not a programer, I'm fairly educated about building computers and software installs.  My experience has me guessing that this problem is with Microsoft.  The USB drivers for the headset of the past may have changed or disappeared completely.  I read somewhere that SP1 actually deletes your drivers then reinstalls this.  I haven't verified this however.

In my opinion, this is a tech issue thats only going to grow as users upgrade to SP1.  Logitech isn't responsible BUT the definately should get with Microsoft to figure this out and post is on here.  If drivers are missing, they should set up a link so we can add them back.  Same thing with Microsoft.  They need a solution posted as well.

So, for now...I'm waiting to hear from any of you to see you have any suggestions to help me out.  I hope this helps anyone else out there experiencing this problem that they are not alone, and for those considering upgrading to SP1, some of you will probably experience some real headaches.

[ANjII]

I have the same problem where i can't even see the headphones in the playback options and neither can i see the microphone. I have a lanparty dkp45 t2rs motherboard with its sound card. Tried every single driver i could find. Any help would be really appreciated.

[Hoseheader]

Got the same problem.  I love the troubleshooting of the "USB device Not Recognized", it says: "Try reconnecting the device. If Windows still does not recognize it, replace the device." !!!  It works on XP, so maybe something ELSE should be replaced??

[dec21]

I seem to have a problem with a logitech usb headset. To stop the headphones overiding my speakers, I stopped the device via sound devices (vista), although the microphone is still on the devices list, the headphones are not.  I have no idea why the headphones are not working while the mic is. i have tried reinstalling the drivers for the headset, but whenever i plug the headset back in, the speakers do not show up, even though the microphone does.  An help?

[PeterMcEvoy]

Same problem here, seems Logitech don't want to discuss the matter.

[SotiriosBAR]

When using Windows Vista, you may find during the first start up your computer you will need to enable Automatic Updates to get the latest USB drivers. This is because factory Vista installs do not have the post-launch series of updated USB drivers. A sure sign of this is if your computer asks for a driver disk after connecting a Logitech USB Audio product.