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Logi Nu
blue9244
Posts: 3
Registered: ‎07-10-2008

Water Spillage on my Cordless Desktop Pro

Hi,
 
I've had two Logitech Cordless Desktop Pros and wouldn't use anything else.  I have two systems running at the same time and spilled water on one of the keyboards two days ago.  I mopped up the water and thought everything was fine until later in the day.  I tried typing an email reply and many of the keys wouldn't work.  I then tipped the keyboard over and, sure enough, water ran out.  I then dried it as best I could and waited about 30 hours.  I connected it back up and very strange things happened on my screen but the keyboard would not work at all.  I have not opened it up and am drying it out that way.  Does anyone have any suggestions as to how to proceed.  There is another layer of screws inside.  Do I need to open them as well?  Or am I just out of luck?  Thanks for any help!!!
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Water Spillage on my Cordless Desktop Pro

Hi,
 
What sort of 'strange things' are you getting on your screen?
Logi Nu
blue9244
Posts: 3
Registered: ‎07-10-2008

Re: Water Spillage on my Cordless Desktop Pro

Well, first of all the volume shows up on the bottom of the screen.  If I attempt to email someone, the address line starts filling with random characters and I can't stop it unless I remove the batteries from the keyboard.  Then other programs randomly open.  I have since removed the batteries and opened the keyboard in another room to try to dry it out.  But, naturally, I'm lost without my keyboard.  I'm replying here from another computer.
 
Thanks so much for any help you can give me.
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Water Spillage on my Cordless Desktop Pro

Hi,
 

It is possible that your keyboard might need to be reset. Please try the following steps to do this:

 

a)       remove the batteries

b)       type for about 30 seconds to clear the capacitor

c)       insert fresh batteries

 
Once this has been done, please try reconnecting the keyboard.
Logi Nu
blue9244
Posts: 3
Registered: ‎07-10-2008

Re: Water Spillage on my Cordless Desktop Pro

First of all, thanks for your reply and helpful hints.  Unfortunately after following your advice, I am still unable to use my keyboard.  For example when I tried to type a friend's name in the address bar of Outlook, I got the following:  38iekd p38iekd67yuh.  Trying alt-tab, I got Winword.  None of the keys I press give me the correct translation on the screen.  The space bar seems to work as does the CapsLock.  The shift key brings up the volume and/or WinWord.   Tab key brings up the message to ask if I want to save the current message.  The number keys:  3 gives me 38iekd, 4 gives me 45rtfg, 5 ditto, 6 gives me 67yuhj and so on.  Any other thing that you can think of for me to do?  I would like to avoid replacing my keyboard which would entail replacing my perfectly working mouse as well.  This set is about a year and a half old and I need the functionality of the ergonomically designed keyboard.  It's a bit spendy to replace.
 
Thanks again!
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Water Spillage on my Cordless Desktop Pro

Hi,
 
Looks like your keyboard has been seriously messed up. It would be best to contact Customer Support for further assistance in this.