05-04-2010 07:27 PM - edited 05-04-2010 07:30 PM
Hey there guys. Hoping you can help me out. For the last 24 hours, I've been having the following unexplainable problems.
My numberpad no longer works, however page-up section of keys work, the main keyboard area works, and the function keys and arrow keys and specialized/mappable keys all work.
The Mouse still works, mostly. The rolling works, the scrolling works, the left button works. The right button, the scroll-button-click, and the scroll-button-left and scroll-button-right no longer work.
I have changed the batteries in the keyboard, that did nothing. The logitech control panel shows that neither the keyboard nor the mouse actually need new batteries, but it was worth a try.
I also downloaded and re-installed the (no updates were released since purchase) logitech software.
What to do?
I am on a late2009 mac mini running OS X 10.6.3
The keyboard combo is a Desktop Wave (not Pro)
The keyboard and mouse both connect with the receiver without problems, connection seems good and strong.
05-13-2010 11:26 AM
is anybody monitoring and responding to posts? I'm really frustrated with this situation and would really appreaciate some help. Thanks!
05-13-2010 11:33 AM
Please note that these forums are meant to be a Peer to Peer assistance forum. In other words, other people assist others with their experiences and knowledge of products. You will find some Support Representatives from time to time but they are not mandated to offer assistance.
05-13-2010 01:37 PM
so, in what manner do I contact acutal customer service to get support for my product? I want to know, either A) can i fix it or B) what must I do in order to return/replace it. I can't get either of those things from just random helpful fellow customers. That isn't what I was looking for.