08-16-2009 07:35 AM
Hi all, I have been having this issue for a while and am curious if I am missing a setting somewhere. It appears that when dragging (left click button held whilst dragging on touch disc) I have to complete all touch disc operations within a short amount of time, a matter of a couple of seconds, otherwise it 'unholds' the left mouse click, even if I am still firmly holding the button, when I next touch the disc.
This is making it harder to use programs like iPhoto when organizing photos for example as I might need to drag and scroll, etc all whilst holding the button in order to move the photos from one place to another.
Ultimately I would prefer it if the keyboard did not make the decision to let go of the mouse button for me at all. Is there a way to stop this.
For reference I had this problem on Leopard 10.5.x (at least .6, .7, and .8) using the LCC ( I believe 2.6 ) - and have also upgraded to Snow Leopard and had the same problem. I even forced Snow Leopard up to version 3 by installing directly from within the package but all versions seem to have the same issue.
In order to recreate this issue easily - go to the desktop and start a drag operation using the mouse button and disc, keeping hold of the mouse button at all times. Then try to increase the drag size using the disc, it should let go of the left mouse buttons hold.
Hope someone can help!
08-18-2009 11:50 AM
Hey there. I'm also having this problem. Logitech Support has been extremely unhelpful. I'm a software developer, so I've been doing some poking around to see if I can figure out what's going on. Here's what I've learned so far:
- This issue affects all the LCC versions i can find, from 2.6.2 up to the latest 3.0.
- This puzzles me somewhat, as I've only noticed the issue within the last few weeks or so. I can't put my finger on what has changed in the meantime... 10.5.8 maybe?
- Killing the "Logitech Control Center Daemon" process fixes the problem. It also disables a whole host of Logitech functionality
- Uninstalling the LCC software makes the issue go away. Reinstalling it makes it reoccur.
- I don't have any other keyboard software installed that would conflict, so Logitech's "There's something wrong with your computer!" is hogwash.
- Installing LCC 3.0 for the first time on a brand-new, clean, 10.5.8 machine reproduces the problem. This means it's definitely a LCC software bug, probably exposed by some OSX update.
- The LMB has been held down for at least two seconds
- A touchdisc move event occurs
08-18-2009 05:33 PM
Hi and thanks for responding. I haven't had the keyboard for that long, but I suspect you might be right regarding one of the point releases from Apple making this problem active. I am pretty sure that I have only started having this issue recently.
Hopefully someone from Logitech does read these forums, even if they do not post and will make note of this bug.
08-24-2009 06:58 AM
Thanks for the comprehensive troubleshooting, compaqdrew. I just bought a new diNovo Edge and am having the same problems as you described. I'm new to it, so at first I thought it was Logitech's weird idea that mousedowns shouldn't last longer than 2 seconds! In that sense, I feel hopeful that it's a fixable problem.
09-12-2009 05:13 AM
The Logitech support team emailed me to ask me to downgrade to an older version of the software (2.6). I have not had the time unfortunately to go through that process but figured I'd let those who find this post know. There is no guarantee this will work as it was merely their suggestion.
I also would have thought that they have one of their own keyboards available to try with the latest OS, so am hoping an updated version of LLC will be forthcoming (especially considering the number of people upgrading to Snow Leopard)
09-12-2009 05:37 PM
I've tested all the software versions going back quite a long ways at the request of tech support. It didn't help.
In all likelihood, Apple changed the OS internals and it conflicts with Logitech's software.
09-24-2009 06:31 AM
09-30-2009 03:25 PM
Only LCC 3.1 recognizes the DiNovo keyboard under Snow Leopard. It is not possible to downgrade to 2.6 as Logitech suggest since that version of the LCC doesn't even recognizes the keyboard in 10.6.1.
Using the touchdisc and dragging works fine without the LCC installed BUT then all the other extra features of the keyboard won't work... Most (if not all) of us bought the keyboard to take advantage of ALL it's features including the special keys and integrated touchpad.
As one of the members already posted, this is probably a bug produced by a bad programming or a workaround on the LCC because the trackpad works perfectly when LCC is not installed. I guess we will have to wait for logitech to come up with a patch or a fixed version of the LCC. Logitech! We are waiting... And the DiNovo is your top of the line and most expensive keyboard so all we are among your best customers... Come on.
I also have two other complaints about my DiNovo Mac Edition. First, you can't switch off the "soft" click on the trackpad. Many people like it, I don't. I would like to be able to turn of that as in any other trackpad.
Second, I was really disappointed when I noticed that my Mac keyboard lacks all the cool lights on the PC version. So the PC keyboard is cooler than the Mac version...? Sounds like a bizarre world, isn't it? Anyway, I was expecting my keyboard to be at least the same as the PC version not less.
I hope that Logitech staff reads this posts and take some action regarding this issue and also on improving their development for the Mac platform. We really like your products, they are cool, make them work as they are supposed to on the Mac too.