06-15-2008 02:27 AM
07-07-2008 02:21 PM
07-13-2008 07:07 AM
I have a MX5000 BT keyboard and mouse since a year working on Vista and they always worked fine except for disconnections of the keyboard one a while.
Yesterday the automatic update started to download Setpoint 4.60 without giving me a chance to read a release notes however I accepted the upgrade.
After it finishes the installation it asked me to restart the computer, however I was editing a file so I decided to postpone the restart since the keyboard and mouse were working fine.
A few seconds later Logitech installation application pops up a dialog indicating it was upgrading the Bluetooth dongle firmware without asking me to do so.
It just warned me to not turn off the computer or disconnect the dongle.
When it reached 100% both the mouse and keyboard lost connection and the Logitech installation application freeze.
Then Windows Vista said there was a new device and it would install the new drivers. After a minute, windows Vista pop up a message saying that the installation failed because there is an error in the INF file as follows:
"Windows found a driver for the device but there was an error when trying to install it.
Bluetooth wireless hub
Error during device installation:
It is missing an entry in the installation file fro this device. This may be occurred because the INF file was written for Windows 95 or later. Contact hardware vendor."
I waited for 10 minutes but Logitech installation software kept freeze then I had to restart the computer.
Now the keyboard does not connect anymore even at boot and there is a device without a driver in Windows Vista Device Manager (BT dongle).
Is there any way I can recover this situation and rollback to previous S/W since my keyboard does not work anymore?
Thanks in advance,
07-15-2008 01:58 PM
It is missing an entry in the installation file fro this device. This may be occurred because the INF file was written for Windows 95 or later. Contact hardware vendor
07-16-2008 04:56 PM
After I remove Setpoint software, the keyboard and mouse started to work again in Embedded mode so they are not bricked anymore.
However if I try to install Setpoint 4.60 the Windows Vista fails to install the driver fro the BT Hub adapterand gives me the INF error message. Connection manager got stuck at 23%.
So until Logitech gives me a solution I will have to use them wihtout Setpoint and without HCI mode.
08-12-2008 01:19 PM
I am running Vista x64 Ult. and I tested for this bug on vista 32b and had the same issue.
Now i have an HTPC, and I dont use WMP or Media Center due to its lack of built in 5.1 audio & poor vidio output.
So i had to downgrade back to 4.4. good thing i never had an issue with that version.
08-21-2008 03:40 AM - edited 08-21-2008 03:53 AM
Message Edited by Maris on 08-21-2008 03:53 AM
08-26-2008 08:13 PM
09-18-2008 01:14 PM