Keyboards - Bluetooth

[galeap]

Hello All,

I have spent some time reading through the various diNovo Mini problems being discussed on this forum, and while there is a lot of discussion about diNovo Mini issues I can't find anyone describing the exact symptoms that my Mini suffers. So it looks like I may have found something new.

Every now and then (up to 10 times a night, with no obvious pattern of use that I can identify) the buttons on my diNovo Mini stops working yet the mouse can still be moved around using the touch pad but the buttons don't work. The only way I have been able to fix it is to remove the battery from the Mini and put it back in for the buttons to start responding again. And every now and then after pulling the battery out and putting it back in the response of the mini becomes extremely lagged, to the point where I have noticed that the button push is not acted upon until the mouse is moved. I can tell this is the case, because the Mini is used on my HTPC which runs Media Portal, and when you push the mouse button in a menu in Media Portal it makes a click sound, and when the diNovo Mini is really playing up you can navigate to a menu on the screen press the mouse button but wont here the click until I actually move the mouse using the touch pad. And again the only fix I can work out for this is to remove the battery and reinsert it.

All of this has become a real pain, to the point where I feel I have been ripped off almost $200 on this device.

For reference I am running 32bit Vista Home Premium with SP1, have tried moving the USB blue tooth receiver to different USB ports (although I can't see how this would be a problem seeing the BT connection always appears to be present), and tried three different versions of the Logitech Set Point software with ver 4.60.122 now installed.

The diNovo Mini has been doing the above since I purchased it which was about three months ago. Originally I assumed it was somthing wrong with Media Portal, but now I'm convinced it is a software/firmware problem with the diNovo Mini.


Any help on finding a solution to the above problem is greatly appreciated.

Cheers,

Pete.

[flatproblem]

You're not alone.  I have the exact same problem (and feel the same way about being ripped off!).

[pdenijs]

I have exactly the same problem with a DiNovo Mini purchased about three weeks ago.

I've tried it on 3 different PC's. Only one of them shows this problem. This PC is running Win MCE.

The other two PC's seem to work fine. They are running on Win XP SP2

[RutAxis]

You aren't the only one, I am running a Dinovo Edge, not the mini, and I have yet the same problem.

It came after my firmware for my receiver was upgraded, and after SetPoint upgraded with it. Now everytime I restart, well, every other three times, it looses connection, and then when trying to reconnect to reinstate the buttons, I find that it says that my bluetooth receiver is malfunctioning, even though I know it is not.

I believe this is from the new updates that came along. But that is just from my personal point of view, since I have never experienced this problem beforehand, and I have not done any major changes to my computer in terms of defragmenting, registry cleaning, label changing, etc.

In any case, I want a response on this manner, maybe even a fix. It has got me really annoyed, and as already stated, for a product that costs $200.00; we should receive more exceptional quality software to go along with it. But everybody makes mistakes, and I hope that it's not going to be another two months in the making for a fix to come out.

[Juletur]

I've got the same problems stated. It is very annoying.
would really love to see a fix on this...

[galeap]

Hi All,

So it seems that I am most definitely not alone with this problem. But it doesn't sound like anyone has a fix?

Does anyone know if the staff from Logitech read these threads? What I mean is, is there Logitech staff taking on board the problems discussed here, or is the thread more of a user self help/ venting area? HAs anyone heard of Logitech coming through with a fix to an issue listed here?

It would be nice to have someone from Logitech confirm that they are aware of the problem I listed in my original post, and if the problem is hardware or software related. If it can be fixed, and if they are working on the fix.

Pete.

[manvanstaal]

The only way to get it working again is to remove the battery!  All the other things don't work. A reset button should be available. The fact that this is not present is anoying, because removing the battery every 2 days is not very userfriendly. This device is pritty expensive and Logitech should provide us with a solution, by replacing the thing with one whit at least a reset button or updated microcode.

Message Edited by manvanstaal on 08-17-2008 01:54 AM

[ATTILA]

Yes I have this problem and also it response very late . the only way is remove the battery . Finally I broke the battery holder :-( . Now who is responsible ? Why I should remove the battery many times. I pay too much money for this tool :-(. Dear Logitech please inform us . And tell me what hapend now what should I do with this broken keyboard....

[biskyt]

I also get this problem on my DiNovo mini, although far more rarely than the rest of you describe. Maybe once every couple of weeks on average.

I use Vista 32 bit and Setpoint 4.4. I have an Anycom USB 250 Bluetooth dongle, as I was having too many issues with the logitech one before on my MX 5000 keyboard.

Biskyt

[chilipalm]

I have the same problem too every day.  Are we in a minority?  I'm running Vista with latest SetPoint software installed.