04-18-2012 07:09 PM
I own a Pro 2000 wireless keyboard, which was working fine until just recently.
All of the A-Z keys, number keys, and others (home, delete, ctrl, windows key) don't work.
The strange thing is that all the "special" buttons work -- like the volume control, pause and play keys, home key (launches browser) etc.
------------I have done the following:
1. Put the keyboard on multiple machines (Windows7), including a Windows XP Professional machine.
2. Held down the reset button for 10 seconds
3. Checked / changed the batteries
4. Installed the latest setpoint
1. I own another Pro 2000 keyboard, which is still working fine.
2. I'm still in warrenty
Is there anybody else that has had / fixed this problem? As I said, I DO own another keyboard (exact model) which is working fine.
04-19-2012 01:45 AM
My experience is that Logitech provides an excellent warranty service.
File an official support query – I used the "Contact Us" link to send an email – and with luck it will arrive in the right place. (Mine original ended up in the wrong part of the world.)
I received a prepaid label, returned the keyboard and within less than a week a new one arrived.
I am in the UK. It may be different where you are. You don't say.
Just another customer.
M570, Cordless Trackball | Cordless Trackman Wheel | T650 Touchpad
K800, K360, K340 keyboards
QuickCam Pro 9000 | H600 headset
SetPoint Control Centre version: 6.52.74 | Driver version: 5.52.29
Windows 7 Home Premium 64-bit & 32-bit
If you find a solution to your problem, mark it as "solved". This assists people who are looking for help with their problems.
04-19-2012 09:48 AM
Based on your description this sounds like the keyboard has lost it's encryption. Please try pressing the left side CTRL+ALT+F12 and follow the on screen instructions.
04-19-2012 12:40 PM
That didn't seem to do anything....
Here's what I did:
1. Plugged in the Pro 2000 Keyboard that is having the problem
2. Pressed the left sided CTRL+ALT+F12
I also attempted to do it on my wired keyboard, and also my Pro 2000 keyboard that -is- working -- nothing happened...o.O.
Do you have any other suggestions? If not, I suppose I can proceed with the warrenty route.
Thank you again Cintech, and also Michael for taking the time to reply (:
@Michael - I'm from the States.
04-23-2012 06:41 AM
CTRL+ALT+F12 only works on keyboards equipped with SecureConnect technology.
If you do not have SetPoint installed or running the computer the following will disable your keyboard's encryption.
Press Ctrl-Alt-F12 on the keyboard. (left Ctrl+Alt)
Press the CONNECT button on the receiver.
Press the CONNECT button on the keyboard.
Press the ESC key on the keyboard.
If the issue persists, please contact Logitech Customer Care for your region.