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mshaugh
Posts: 3
Registered: ‎01-19-2009

Bluetooth Connection Assistant locks up at 23%

Hi, I have the MX3200 cordless laser keyboard and mouse running on Windows Vista.  Every time I start my system the Logitech Bluetooth Connection Assistant window comes up and says, "Checking Device Connection Enabling the Bluetooth Hub" but always locks up at 23%.  I have the latest SetPoint version (4.70) and the latest firmware for the mini-receiver installed.  I have had this problem from the beginning and have always just clicked on the X at the top of the box to make it go away but after 3 months of doing this everytime I start the computer is gettig old.  Is there any fix for this?  Any help would be appreciated.  Thanks in advance.
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Bluetooth Connection Assistant locks up at 23%

Hi:smileyhappy:,

 

Please try performing a clean install of SetPoint 4.6. Additionally, are you using any other Bluetooth devices on your system? The MX3200 itself has no Bluetooth capability.

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mshaugh
Posts: 3
Registered: ‎01-19-2009

Re: Bluetooth Connection Assistant locks up at 23%

Thanks CJChew for your quick reply.  I did exactly what you recommended but still have the same problem.  However, you asked if I am using any other Bluetooth devices on my system.  I have a Dell XPS/Dimension 420 with a 9 in 1 media card reader with Bluetooth.  Could that be the problem?  Also in the Control Panel, System, Device Manager there is an (!) exclamation point next to BT Mini-Receiver.  Could that be the problem?  If I could just get a driver for the mouse without loading Setpoint I would be happy.  I just want to be able to configure the extra buttons on the mouse and with a generic driver or without running Setpoint I can't access those extra buttons.

 

Any help would be appreciated.  Thanks again.

Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Bluetooth Connection Assistant locks up at 23%

Hi:smileyhappy:,

 

Looks like it could be a problem with the driver. Does the driver with the exclamation point have any error messages?

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mshaugh
Posts: 3
Registered: ‎01-19-2009

Re: Bluetooth Connection Assistant locks up at 23%

 Hi CJChew,

 

First, thanks for your patience in this matter and for your continued support.

 

There is no error message next to the exclamation point but when I right click on the device (BT Mini-Receiver) and go to Properties, this is what it says...

 

"The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

To reinstall the drivers for this device, click Reinstall Driver."

 

When I click on Reinstall Driver, it says, "Windows could not find driver software for your device."

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JohnEC
Posts: 4
Registered: ‎06-18-2009

Re: Bluetooth Connection Assistant locks up at 23%

Afternoon all,

I thought I would add my experience to this thread as I was looking for a solution to a similar problem to this.

I have a Logitech Wave Keyboard and Mouse combo and a Dell Dimension XPS 420 running Vista. I also got the 19 in 1 media card reader (for free and thought why not) and I can see it has Bluetooth as it has the Bluetooth logo lit in blue which means it is enabled.

I started out with the CD which came with the hardware which was SetPoint 4.0a which works fine.

However, I re-built my PC not long after and tried the newer version of SetPoint at the time. I couldn't get it to work but couldn't be bothered to solve it so re-installed 4.0a again which worked fine.

I've just re-built again from scratch so the PC is running Vista SP2 and all the other latest bits and pieces so it is as reliable as it can be.

This time, I upgraded the firmware of my Logitech Mini-Reciever to 15 and installed SetPoint 4.72.

Unfortunately, I experienced this '23%' issue which is the reason for this thread.

After some investigation, the Bluetooth article which you can access from within the SetPoint 4.72 software under TOOLS > <Bluetooth Symbol> gives the reason as to why I think this issue occurs.

It states that when installing the software, if it detects any kind of Bluetooth stack, it will not install it's own quote 'as you are happy with everything working as it is now' or something similar to this.

So what I believe is happening is the 19 in 1 reader with Bluetooth installs the native stack with Vista, and then SetPoint wont install it's own because of this.

Then you are left without the Bluetooth Mini-Receiver being installed which means the wizard which is trying to enable it so that it can be used for other Bluetooth devices but cannot see it correctly and freezes.

The workaround to this issue is to power off the PC, remove the right hand side of the case and remove the small plug to disconnect the 19 in 1 reader which will disable the Bluetooth included. Then remove SetPoint and re-install the latest version.

However, as I do not use my reader, this is the end of the issue for me and now I get no wizard starting each time.

What I have not tried is plugging it back in and booting yet. I will try this but if it doesn't work, I will just leave my reader disconnected. If it does work, no problem either - problem solved.

At least this will get round the wizard trying to run each time you startup and the Bluetooth tab will disappear when the 19 in 1 reader is not connected should re-connecting the reader and booting not work.

@ Logitech - I think Logitech should revise SetPoint to give users a radio button choice of whether or not they have already setup Bluetooth and have everything they want working properly or not - rather than make the assumption they are (not everyone uses Bluetooth you know!).

If they do have Bluetooth setup and working fine how they want it - the software should do what it does now and leave well alone. If not, like me who doesn't really use Bluetooth, it should bulldoze in and set itself up so it is working and this issue is avoided.

Hope this information helps.

Best regards,

John.

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JohnEC
Posts: 4
Registered: ‎06-18-2009

Re: Bluetooth Connection Assistant locks up at 23%

OK, not such great news.

 

I ended up plugging back in the 19 in 1 reader and found the wizard ran again up to 23% and stopped.

 

Then I tried disconnecting the 19 in 1 reader but now the wizard appears and stops at 0%.

 

If I re-run the wizard - it tells me it cannot find the integrated Bluetooth and to enable the integrated Bluetooth.

 

I have a suspicion that the 19 in 1 Bluetooth adapter is either messing up the installation and/or is now involved in some way.

 

If I disconnect the Mini-Receiver, I cannot use the keyboard and mouse.

 

I guess there are a number of solutions here:

 

1) Rebuild the PC again but do not ever connect the 19 in 1 reader.

 

2) Get the keyboard and mouse to use the 19 in 1 reader Bluetooth adapter rendering the supplied Mini-Receiver redundant.

 

3) Find a way to re-setup the SetPoint software again so that it uses the Mini-Receiver (a clean install does not do this).

 

Any ideas Logitech?

 

Best regards,

 

John.

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JohnEC
Posts: 4
Registered: ‎06-18-2009

Re: Bluetooth Connection Assistant locks up at 23%

Having done some further investigation - it looks like the BT Mini-Receiver is not installed correctly.

Apparently the Logitech software does not install a Bluetooth stack so I can only guess that SetPoint did not bother to install drivers for the BT Mini-Receiver on the basis that I would be using the Bluetooth Adapter in the 19 in 1 reader.

I think the solution will be to install the BT Mini-Receiver so that it appears under 'Bluetooth Devices' in Device Manager.

However, this is tricky as I cannot find drivers separately for it and SetPoint wont install them as I guess because it assumes you are happy with what you have setup already.

Can Logitech provide these drivers separately for download to resolve this problem?

Many thanks,

John.

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JohnEC
Posts: 4
Registered: ‎06-18-2009

Re: Bluetooth Connection Assistant locks up at 23%

OK so I finally worked out how to solve this - it's not really anything to do with Logitech.

The drivers which are missing for the BT Mini-Receiver are Dell drivers (c/o whoever actually makes the software which I think is WIDCOMM).

Anyhow, if you have BT Mini-Receiver in your Device Manager in Other Devices, the chances are that you have the 19 in 1 reader with Bluetooth module which you can see in one of your drive bays on the front of the PC.

The XPS 420 is not actually a Dimension, it is just a Dell XPS Desktop 420.

Find this model on the Dell website at your location and under Support, go Drivers and Downloads and choose your model of PC. Then expand the section for CD/DVD and download both the Dell - Application and Dell - Driver for the Media Card Reader with Integrated Bluetooth Module (CAB-200). Then extract and install the driver and then the application software.

This will install the BT Mini-Receiver and the Bluetooth Connection Assistant within the Logitech SetPoint software will be able to run and complete.

The only issue I found was that I had to skip the keyboard and mouse installation sections as despite hitting CONNECT, the wizard was not able to see either the mouse or keyboard although they are already working so I am wondering if this is an issue to do with having two Bluetooth adapters effectively.

However, everything else seems to work and the wizard does not popup after a reboot.

Hope this helps.

John.

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sbrasel
Posts: 1
Registered: ‎08-23-2010

Re: Bluetooth Connection Assistant locks up at 23%

John, you're a genius and a lifesaver.

 

And, Logitech clearly needs to enhance Bluetooth Connection Assistant so that the customer has the option of simply disabling and terminating it if it hangs and is unneeded by the customer. That way the customer has a five-second solution in the event that BCA hangs.