Keyboards and Keyboard/Mice Combo Sets

[lorewap3]

I have an EX 110 wireless keyboard and mouse combo. I recently got a Intuos 4 pen tablet. I have both a Mac OS X 10.7 and a Windows 7 partition.

Once I installed the pen tablet, the mouse (but not keyboard) stopped working on both the Mac and Windows partition. I installed the latest drivers for the tablet and the keyboard setpoint software. The mouse lights up as if it was working and has power. The movements are just never picked up or are being discarded and not moving the cursor. Although the keyboard never stopped working. Even if I unplug the pen tablet the mouse doesn't work, on either OS. I haven't uninstalled all of the wacom software and tried that yet, but even if that works the problem remains the same. I can't use both of them together. It's happening on both operating systems so it has to be the wacom software or something else interfering. I CAN, however, plug in another USB mouse and it works fine with the tablet. But I want to use the wireless mouse as it's much better.

Anyone ever have anything similar happen? Any advice on how to troubleshoot this problem?

Thanks!

[jam0209]

Hello lorewap3,

If you cannot use the wireless mouse with the pen tablet after installing Intuos 4 pen tablet with the Wacom software, most likely the installation disconnected the mouse because they might have the same driver with the mouse. Since you were able to use a corded mouse with the pen tablet you should be able to use the wireless mouse as well. Try to reconnect the wireless mouse by pressing the connect button on the receiver for a second and then press the connect button under the mouse for a second. If the mouse is still not working, uninstall setpoint and reconnect the mouse again.

jam0209

Support Specialist

      
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