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Logi Nu
Darkfire
Posts: 3
Registered: ‎06-24-2008

G-15 keyboard backlighting wont turn off

Hey,

I just recently reformatted my HD and after i reinstalled all the drivers for my g-15 i go to turn off my backlight and it doesn't turn off..can anyone help me fix this?
Support Specialist
CalvinD
Posts: 50
Registered: ‎08-20-2007

Re: G-15 keyboard backlighting wont turn off

[ Edited ]

Hi DarkFire,

 

Try plugging the G15 keyboard to another USB port on your computer. Please make sure that your keyboard is connected directly to the USB port on your computer and not through third party USB hubs, KVM switches or adapters.

 

If the backlight still does not turn off when you do this, please try using the keyboard on another computer and check if the problem repeats with that computer as well.

 

If the problem remains the same, your keyboard is probably defective.

 

Please contact Logitech Customer Support for further assistance.

 

Thank you for choosing Logitech.



Message Edited by CalvinD on 06-24-2008 07:44 AM
Logi Nu
Darkfire
Posts: 3
Registered: ‎06-24-2008

Re: G-15 keyboard backlighting wont turn off

[ Edited ]
ok thanks for the help but still no go..and same for on the other computer

when i first got the G-15 the backlight would turn off just fine..(i have the older one with blue lights and the LCD screen that flips up)

now i have sent a message to customer service when do you think i will get a reply?
and if it is defective then am i going to have to buy a new keyboard or will it matter?

Message Edited by Darkfire on 06-24-2008 08:15 AM
Support Specialist
CalvinD
Posts: 50
Registered: ‎08-20-2007

Re: G-15 keyboard backlighting wont turn off

Hi again Darkfire,
 
Your keyboard is most probably defective. You should be receiving a reply from our customer support representatives within 24 hours. If your keyboard is still covered under warranty, we will replace it for you.
Logi Nu
Darkfire
Posts: 3
Registered: ‎06-24-2008

Re: G-15 keyboard backlighting wont turn off

lol..im almost 100% positive that its not under any warranty still

o well..it wont matter to leave the light on.

Thanks for the help Calvin!
Support Specialist
CalvinD
Posts: 50
Registered: ‎08-20-2007

Re: G-15 keyboard backlighting wont turn off

Hi Darkfire,
 
You are welcome.
 
You can try contacting our phone support unit regarding this. You may be able to replce your keyboard by paying an out of warranty charge.
 
Thank you for choosing Logitech.
Logi Browser
VodkaPowered
Posts: 8
Registered: ‎06-25-2008

Re: G-15 keyboard backlighting wont turn off

probably just a short in the switch
i fried my screen & light control w/ a lil booz :smileyvery-happy: