04-06-2012 05:32 AM - edited 04-06-2012 09:17 AM
I just got this problem on my mouse
The problem is that the mouse wont turn on
Even with new batteries
Tried Using on my laptop
But the problem is not the software, its the mouse on itself
It wont turn on
It doesn´t even show the light on the top of the mouse behind of the wheel
i can turn on/off my keyboard perfectly but my mouse doesn´t show signs of life(XD sad but true )
Thx for your help
Edit: My mouse seems to not support the unifying, i use the setpoint
04-06-2012 10:36 AM
If this is what you have, Logitech - Wireless Wave Keyboard & Mouse Combo MK550, it claims to be unifying
The unifying software is a one-off thing. Once you have linked the receiver to the hardware its job is done. You then use Setpoint to customise how the mouse and keyboard work.
If the mouse is dead, contact Logitech support to see about getting it replaced.
Just another customer.
M570, Cordless Trackball | Cordless Trackman Wheel | T650 Touchpad
K800, K360, K340 keyboards
QuickCam Pro 9000 | H600 headset
SetPoint Control Centre version: 6.52.74 | Driver version: 5.52.29
Windows 7 Home Premium 64-bit & 32-bit
If you find a solution to your problem, mark it as "solved". This assists people who are looking for help with their problems.
04-07-2012 09:48 AM
The problem its that i cant find the right version of the combo
My combo its the one before of the actual...
And i doesn´t support the new software
it only has two buttons down the mouse
One for Conection and another for the power
Maybe it´s dead
I hope i can get another
and i hope i can get it from logitech
On the box says 3 years of warranty
04-10-2012 08:48 AM
There should be model and part numbers in the batter compartment of the mouse, if you contact support they will help identify it.