07-12-2009 02:58 AM
I bought a corded wave keyboard for use with my desktop pc running XP. I have done as instructed by the manual: turn on computer, plug in keyboard, run software on disc. Nothing happens at all, the basic qwerty keys don't even work. I have tried everything from installing the keyboard as a HID device, downloading up to date setpoint, all to no avail. It is not a problem with the keyboard because it works perfectly on my vista laptop and its not the USB ports on my desktop XP, because other keyboards worked when plugged in. I can't find support on logitech website or any specific drivers, just this SetPoint software that does not work! Help please.
07-13-2009 02:52 AM
Yes the keyboard shows up in device manager, it is listed as 'usb multimedia keyboard' and has a symbol with an attention sign next to it. None of the keys work despite this. When i check properties it says 'the device cannot start (code 10)'. Thanks for responding.
07-13-2009 03:17 AM
07-14-2009 12:05 AM
Please try the following steps:
1. Plug in the receiver to an USB port on your computer.
2. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Click on ‘Actions’ at menu bar on top and select “Scan for hardware changes”.
4. The ‘Found New Hardware’ wizard will appear. Click on “Locate and install driver software (recommended)”.
5. Windows will ask you whether you want to allow it to search for the drivers online. Select “Don’t search online”.
6. Then, select ‘Browse my computer for driver software (advanced)’. Click on the ‘Browse’ button. Please ensure that the ‘Include subfolders’ check box is selected.
7. Point Windows to the following folder: