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Logi Nu
SpeedAholic
Posts: 4
Registered: ‎07-12-2009

How to install wave keyboard on XP?

Hi,

 

I bought a corded wave keyboard for use with my desktop pc running XP. I have done as instructed by the manual: turn on computer, plug in keyboard, run software on disc. Nothing happens at all, the basic qwerty keys don't even work. I have tried everything from installing the keyboard as a HID device, downloading up to date setpoint, all to no avail. It is not a problem with the keyboard because it works perfectly on my vista laptop and its not the USB ports on my desktop XP, because other keyboards worked when plugged in. I can't find support on logitech website or any specific drivers, just this SetPoint software that does not work! Help please.

 

Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: How to install wave keyboard on XP?

Hi:smileyhappy:,

 

Does the keyboard show up in Device Manager? 

Logi Nu
SpeedAholic
Posts: 4
Registered: ‎07-12-2009

Re: How to install wave keyboard on XP?

Yes the keyboard shows up in device manager, it is listed as 'usb multimedia keyboard' and has a symbol with an attention sign next to it. None of the keys work despite this. When i check properties it says 'the device cannot start (code 10)'. Thanks for responding.

 

J

Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: How to install wave keyboard on XP?

Hi:smileyhappy:,

 

Please refer to this link for a possible solution:

 

http://support.microsoft.com/kb/310123

Logi Nu
SpeedAholic
Posts: 4
Registered: ‎07-12-2009

Re: How to install wave keyboard on XP?

Yes it says to update the driver, however it seems impossible to be able to do this. Using the add hardware wizard, when i click on automatically search, nothing is installed. When i select to install the driver from a location and select the drive with the disc in, nothing happens. When i try and install the driver from a list of keyboard manufactures logitech is not even listed.
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: How to install wave keyboard on XP?

Hi:smileyhappy:,

 

Please try the following steps:

 

1.    Plug in the receiver to an USB port on your computer.

2.    Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3.    Click on ‘Actions’ at menu bar on top and select “Scan for hardware changes”.

4.    The ‘Found New Hardware’ wizard will appear. Click on “Locate and install driver software (recommended)”.

5.    Windows will ask you whether you want to allow it to search for the drivers online. Select “Don’t search online”.

6.    Then, select ‘Browse my computer for driver software (advanced)’. Click on the ‘Browse’ button. Please ensure that the ‘Include subfolders’ check box is selected.

7.    Point Windows to the following folder:

    C:\Windows\system32

 

Logi Nu
SpeedAholic
Posts: 4
Registered: ‎07-12-2009

Re: How to install wave keyboard on XP?

No luck with this either. It says cannot install this hardware because the wizard cannot find the necessary software. Any more ideas?

 

J