Keyboards and Keyboard/Mice Combo Sets

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guyonthescreen
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guyonthescreen
Posts: 5
Registered: ‎08-01-2010
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I want mine fixed too

[ Edited ]
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‎08-01-2010 08:34 PM - edited ‎08-02-2010 01:19 AM

Reference post

http://forums.logitech.com/t5/Keyboards-Bluetooth/MX5000-Keyboard-Constantly-Losing-Connection/td-p/...

 

My Logitech MX 5000 has NEVER worked properly in 4+ years.  I've had it through Windows XP, Vista, and now Windows 7 the same problem has always occurred.  Consistent disconnections of the keyboard for 10-15 second periods with random results over the years.  Everything from havening to renter the passkey *to the key* I am pressing being stuck for 10 seconds then 5 seconds of reconnection.

 

So to remain consistent to what gets a response to a hugely discussed issue...

 

I'm so upset !!!!!!! So pissed off !!!!!!!!! LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
LOGITECH DOES NOTHING TO SOLVE THE PROBLEM
*edit*
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Retired Logitech Employee / Moderator (Inactive)
AntonC
Posts: 1,482
Registered: ‎07-13-2010
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Re: I want mine fixed too

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‎08-02-2010 10:55 AM

guyonthescreen,

 

You've indicated you've owned the product for a number of years. Have you previously worked with our Customer Care department to troubleshoot this issue or arrange for a RMA if the product is defective? Our official technical support channels are your best bet for product issues. This online community is a peer to peer support community, and while some of our technical staff and expert users frequent the community to help other community members on their own time, you will get resolution faster if you contact our customer support department directly. Please let me know if you are experiencing problems resolving your ticket with customer care, and I can escalate it for you.

 

Also, a gentle reminder that by using this community, you've agreed to our terms of use, please keep in mind that a courteous and professional tone is more likely to receive peer to peer help.

 

Regards,

 

 

AntonC
Community Manager
      
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guyonthescreen
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guyonthescreen
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Registered: ‎08-01-2010
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Re: I want mine fixed too

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‎08-02-2010 06:59 PM - edited ‎08-02-2010 07:03 PM

Yes I have tried all of that before and get the runaround with responses like this one from your admin to another fustrated user here on your website.

"--------------------------

Woody

 

Hi kamja,
 
I can understand the frustration in regards of connection problems.   I am assure you that we have implemented better connection methods in the firmware and software utility in later SetPoint version.
 
There are many reasons for link loss between the receiver and keyboard/mouse. (RF interference is one of them.)   Although, the Bluetooth devices are complicated, there are ways to improve the situation such as switching from  hci mode to embedded mode connection.   Please contact our techsupport for details if it needs to be replaced, it can be setup as so.
--------------------------"
If there is indeed a way that you can assist me in getting my keyboard working after all these years of just dealing with it because I have been told time and again that is my issues that are causing the disconnections I would be extremely appreciative.  There seems to be an issue with this series of keyboards as is well documented *see links* and I don't believe I should incur any cost in regards to this issue, I hope to hear from someone soon.
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guyonthescreen
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guyonthescreen
Posts: 5
Registered: ‎08-01-2010
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Re: I want mine fixed too

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‎08-03-2010 09:27 PM

My keyboard just disconected and reminded me to check in here.

 

No responce...

 

 

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guyonthescreen
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guyonthescreen
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Registered: ‎08-01-2010
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Re: I want mine fixed too

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‎08-04-2010 12:52 AM

And again...

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guyonthescreen
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guyonthescreen
Posts: 5
Registered: ‎08-01-2010
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Re: I want mine fixed too

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‎08-04-2010 01:46 AM

http://forums.logitech.com/t5/Keyboard-Hardware/Which-keyboard-mouse-combo-to-choose/m-p/6419#M159

 

Another Administrator quote about the superb quality of the MX5000.

 

---------------------------------------------------

Although there are problems with the MX5000 keyboard set, it, and the dinovo Bluetooth sets, are the ones that are going to have the range you are seeking. My suggestion is the dinovo set, because they don't have as many problems as the MX5000 set. Bluetooth technology is still in its infancy, so there are bound to be issues. 

-------------------------------------------------------

 

These "infancy" issues that "there are bound to be" are still present in the product I purchased and of no rearguard to me as a retail customer who when picking a product up off of the shelf expects said product to function as advertised.  After what I conceder to be more that a sufficient time to address the issue if it were a software problem I have resulted to this.  Seeing as how I have dealt with these issues through the years of updates and promises that it isn't the equipment is my environment I would appreciate some type of recognition to the fact that your hardware was/is/continues to be bad by replacing it with a product that that is not "in its infancy" and "bound to be issues" with.

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