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Logi Nu
Bill2G
Posts: 1
Registered: ‎09-05-2007

Ihave a diNovo Desktop and the 4,5,r,t,f,g,v,b keys quit...

Ihave a diNovo Desktop and the 4,5,r,t,f,g,v,b keys quit working. Isit time to replace? or can I do some repair? I have sprayed "Air" to make sure there is no crud under the keys, but just these keys do not work. Any suggestions? bill
Logi Legend
rlowens
Posts: 6,594
Registered: ‎05-22-2006

Re: Ihave a diNovo Desktop and the 4,5,r,t,f,g,v,b keys quit...

Try it on another PC to make sure it is the keyboard that is the problem (not your PC). If the problem is the same on the other PC, get the keyboard replaced.

Less than 30 days since purchase, you need to exchange it where you got it.
After 30 days, you would be covered under the 3 or 5 year warranty from Logitech.
See here for RMA info.

-Richard L. Owens, author of the uberOptions mod for SetPoint. Unlock the options of your SetPoint-controlled device! mirror
Retired Logitech Employee / Moderator (Inactive)
Mal
Posts: 4,736
Registered: ‎05-23-2006

Re: Ihave a diNovo Desktop and the 4,5,r,t,f,g,v,b keys quit...

Hi Bill2G :smileyhappy:
 
Please let me know whether you have tried the following steps below:
  1. Moved the receiver to other USB ports directly  to your system
  2. Performed the capacitor drain as seen in this link
  3. Reinstall the software