10-26-2010 11:27 PM
I fix this problem in my Vista x64 with this:
Start->Control Panel->System->Advanced system settings
choose hardware tab->Device manager
find keyboards->Logitech HID-Compliant keyboard (properties)
choose power management tab and uncheck "Allow this device to wake the computer"
11-16-2010 06:05 PM
I have the same problem.
Here's the deal. If you are having a problem making your computer sleep, uncheck the "allow this device to wake the computer" but... If you want to use the keyboard to actually wake the computer it will not work correctly.
So unchecking will make your computer sleep, but I think the only solution is to have a external powered USB hub if you want to wake the computer with the keyboard.
The problem has to do with power management. I opened a ticket with logitech, but they dropped the ball on it.
I don't necessarily believe the problem just logitech, it could be the bios or how the Motherboard handles it powering the usb, but I never received a satisfactory answer. Never made it past tier 1 support.
In an ideal world: I would want the computer to sleep, and wake from the keyboard, but not illuminate when it's sleeping, but I can live with the externally powered hub, and the keyboard being lit while the computer sleeps. This is the most expensive keyboard I've ever purchased, I love the look and feel, but for the money I paid these kind of things should not be a problem.
Logitech made me feel like no one else in the world is having these problem when I called, I'm glad I'm not the only one.
There is a good chance that a driver modification could fix this issue, but apparently it's not important enough.
02-03-2011 05:45 AM
12-20-2011 03:51 PM - last edited on 12-20-2011 05:00 PM by nanci
I just recently purchased both the Logitech K800 and the Wireless Touchpad.
I had the same problems and worked with technical support, but to no avail.
We tried all the "allow this device to wake the computer" options and they were littered throughout my list of devices.
I, specifically, would use the Wireless Touchpad to wake the computer instead of the keyboard, but from reading here it seems like it doesn't matter.
The strange thing for my situation was that I could usually get 1 or 2 wake events before the devices would stop working.
So from a reboot I could put the computer to sleep once and usually both devices would return from the first waking event. Upon putting the computer to sleep a second time, there was a good chance that then both devices would stop responding, or if I was lucky they would still work. But upon sleeping the computer again and then waking, for that 3rd time I never got past it without them not working.
Sometimes I'd see my USB devices with not working symbols on them and other times not when both devices stopped responding. Both devices shared the same unifying logitech receiver.
Unfortunately, since it disrupted my work flow and the 30-day return policy at Best Buy was almost up I had to return them.
I have an old (legacy) wireless logitech keyboard and a wired Cirque Touchpad (both devices are PS/2) and so would always resort to them when the USB devices stopped working.
I really enjoyed both devices, but unfortunately, it was too much work to be constantly rebooting and resetting my work environment.
I never thought of trying the self-powered USB hub - so I'm wondering if this is an issue with older computers (I put my own computer together a little over 3 years ago using a Gigabyte EP45-UD3P Revision 1.0 motherboard) where there is some kind of power fluctuation on resume that the Logitech wireless USB devices can't handle properly.
I'm wondering if anyone has had this problem with newer motherboards.
or any Logitech employee who would like to review my case, the [personal content edited]
I'm also curious if this is limited to Logitech devices that use the unifying receiver or not. I saw another post about the DiNovo Edge / Mini Bluetooth not working after resume as well and so am interested in how widespread this is.
In my setup, I have my computer in my living room where I sit on the couch a couple of feet from my computer. My wireless Logitech keyboard uses the older wireless technology and so I have to place the receiver about two feet fron the keyboard and my wired Cirque just reaches me from the computer, but I've been dying to get a wireless touchpad solution for about 3 years and thought Logitech had a great solution.
I've been also considering the K400 keyboard with its integrated wireless touchpad, but I'm now afraid that I'm going to have the same problem with that device as well and so won't be able to use any Logitech products as my wireless touchpad solution since they appear to have wake problems with my motherboard.
By the way, in case it isn't clear what I (and probably others) as a consumer want, it is to simply be able to use these devices (which are truely nice when they're working!), suspend my computer when I'm away, and then awaken my computer later from one of the wireless devices, and continue using it without having to reboot. I can do that now with my PS/2 wireless keyboard and it has worked flawlessly in this capacity for probably about 8 years now (used it with my older 2 computers as well)! I'd just like to be able to get something with a little more range and not quite so heavy and with a touchpad solution so that I can put the Cirque (which has been a great device!) into semi-retirement where it is still connected, but serves simply as a backup pointing device.
Thanks for listening!