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dot45
Posts: 9
Registered: ‎06-24-2009
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Accepted Solution

Issue with top scroll wheel on MX5500

I just got the combo a few days ago, and am liking it so far. One annoyance though, the scroll wheel seems to be in the "free" spin mode almost all of the time. It rarely locks into the "click" mode of scrolling. Is this switching back and forth a driver thing, or is it hardware? Do I have a defective mouse? I am running vista x64 with the newest setpoint software from the website.
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CJChew
Posts: 6,545
Registered: ‎06-21-2007
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Re: Issue with top scroll wheel on MX5500

Hi:smileyhappy:,

 

The switching between freespin and click to click scroll modes is software controlled. Please check if SmartShift is enabled. If it is, please try adjusting the speed at which the wheel shifts scroll modes; if it is set to too slow a speed the wheel while go into freespin mode nearly everytime it is moved. 

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dot45
Posts: 9
Registered: ‎06-24-2009
0

Re: Issue with top scroll wheel on MX5500

Thanks for the reply, I was hoping it was software. I tried turning the settings almost all the way to fast, and it still shifts out at a slow scroll. I turned it off and its staying in the "click" mode. This is fine for me.
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007
0

Re: Issue with top scroll wheel on MX5500

Hi:smileyhappy:,

 

Setting it to 'Pressing Wheel Shifts Scroll Modes' will allow for manually changing scroll modes without it changing automatically.

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Nepture
Posts: 1
Registered: ‎02-22-2010

Re: Issue with top scroll wheel on MX5500

I have the same problem, it worked well on Vista x64, but after I switched to Windows 7,

the middle scroll wheel are always in "free spin" mode and it refused to go to "click" mode even if I disabled the "smartshift" and set it to "always click".

so I have no click mode under Win7 x64, setpoint 4.8.

I think it's a driver issue.

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hady
Posts: 2
Registered: ‎04-05-2010
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Re: Issue with top scroll wheel on MX5500

mine too, i use win 7 32bit, scroll always in free spin mode

eom
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eom
Posts: 1
Registered: ‎07-20-2010

Re: Issue with top scroll wheel on MX5500

Same problem but none of the solutions work; wheel will not shift out of free wheel mode.

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vampyre
Posts: 6
Registered: ‎10-06-2009
0

Re: Issue with top scroll wheel on MX5500

Same here, but the problem is limited to Internet Explorer. As soon as I change windows to IE8, the scroll wheel switches to free spin mode. Changing back to any other window (eg Firefox) returns function to normal. The problem only occurs for me in IE8, and occurs irrespective of the web page.

 

That would suggest that it's not a setting that can be changed, rather it would appear to be a driver issue.

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henesnarfel
Posts: 1
Registered: ‎06-22-2011
0

Re: Issue with top scroll wheel on MX5500

I hate to drum up old topics but has anyone found a solution to this?  Workaround? Driver update?  I just got this combo and really want the click to click to work.

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
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Re: Issue with top scroll wheel on MX5500

Hello henesnarfel,

 

 Click scroll wheel to shift between modes or deactivate Logitech SmartShift with in the SetPoint software . If SmartShift is activated SmartShift will automatically detect and apply the scrolling mode that fits best .

 

Regards,

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