07-25-2013 10:07 AM - edited 07-25-2013 10:17 AM
I bought this keyboard back in January. At the time I got it to pair with a windows xp computer right away, but after a week or two, it stopped working. I think I posted here at the time. I thought maybe it was because my computer was old, and the operating system was old. Now, I have a newer computer, running Windows 7, and I am still having the same issues.
INFORMATION THAT MIGHT HELP:
WHAT HAPPENS WHEN I TRY TO PAIR THE DEVICE
When I use the unifying software I turn the device on and off as it says. AS SOON AS I turn it on, it fails. I've tried many many times, waiting 5 seconds, or 10 seconds, or 15 seconds, it doesn't matter. As soon as I switch it to ON, the pairing fails. This makes me think it is getting some sort of signal from the keyboard.
07-26-2013 11:08 AM
Based on the troubleshooting that you have tried, there's a chance that the hardware of your keyboard is not working properly anymore. I would recommend that you try to e-mail your local support team. They will help you check if your K360 is under warranty and, if applicable, assist you with the replacement process.
I hope this helps brelarow, please let me know how it goes.
09-17-2013 12:21 AM
I have a similar problem with my K360. It paired with a laptop running XP, but when I tried it on my desktop running windows 7 it cannot detect it. Still, i am able to use some of the letter keys, but not the number ones which I desperately want to fix. Can anyone help me on this?
10-01-2013 12:23 PM
Since some of the keys on your K360 are working on your Windows 7 computer, it means that the keyboard is being detected by the receiver. Therefore, we could try to reload the drivers for it in order to make sure that the computer detects the keyboard properly. To do so, please follow these steps:
I hope this helps jenski, please let me know how it goes.