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Logi Nu
brelarow
Posts: 3
Registered: ‎02-15-2013

K360 Keyboard Won't Pair

[ Edited ]

I bought this keyboard back in January. At the time I got it to pair with a windows xp computer right away, but after a week or two, it stopped working. I think I posted here at the time. I thought maybe it was because my computer was old, and the operating system was old. Now, I have a newer computer, running Windows 7, and I am still having the same issues.

 

INFORMATION THAT MIGHT HELP:

  • My computer is recognizing the unifying reciever. 
  • I've tried the unifying reciever in multiple USB ports.
  • I have brand-new out-of-the-box batteries
  • I've removed batteries and held down keys for 15+ seconds to drain any power out of the device.
  • I have the unifying reciever software for pairing the device.
  • I have setpoint 6.52 driver/software installed and running. I have restarted the computer as well. 
  • Windows 7 is up to date
  • The caps lock light does NOT work. (Some posts say it won't work unless it is paired, some say it should always work.)
  • There are NO other logitech wireless recievers or devices in the house that could mess up the signal.
  • At some point I read a thread on these forums, about reseting the keyboard by holding two keys down at the same time. I can not find that post again for the life of me. I did do that once, but would like to try that again.
  • I read that the device can only hook to so many computers. It has been hooked to this new computer and my old computer ONLY

 

WHAT HAPPENS WHEN I TRY TO PAIR THE DEVICE
When I use the unifying software I turn the device on and off as it says. AS SOON AS I turn it on, it fails. I've tried many many times, waiting 5 seconds, or 10 seconds, or 15 seconds, it doesn't matter. As soon as I switch it to ON, the pairing fails. This makes me think it is getting some sort of signal from the keyboard.

Retired Logitech Employee / Moderator (Inactive)
Pau2108
Posts: 3,808
Registered: ‎08-02-2012

Re: K360 Keyboard Won't Pair

Hello brelarow,

 

Based on the troubleshooting that you have tried, there's a chance that the hardware of your keyboard is not working properly anymore. I would recommend that you try to e-mail your local support team. They will help you check if your K360 is under warranty and, if applicable, assist you with the replacement process.

 

 

I hope this helps brelarow, please let me know how it goes.

Paulina
Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

Logitech

Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.

Logi Nu
brelarow
Posts: 3
Registered: ‎02-15-2013

Re: K360 Keyboard Won't Pair

Thanks, Paulina. I just tried submitting an email to them.

Logi Nu
jenski
Posts: 1
Registered: ‎09-17-2013

Re: K360 Keyboard Won't Pair

I have a similar problem with my K360. It paired with a laptop running XP, but when I tried it on my desktop running windows 7 it cannot detect it.  Still, i am able to use some of the letter keys, but not the number ones which I desperately want to fix. Can anyone help me on this?

Retired Logitech Employee / Moderator (Inactive)
Pau2108
Posts: 3,808
Registered: ‎08-02-2012

Re: K360 Keyboard Won't Pair

Hello jenski,

 

Since some of the keys on your K360 are working on your Windows 7 computer, it means that the keyboard is being detected by the receiver. Therefore, we could try to reload the drivers for it in order to make sure that the computer detects the keyboard properly. To do so, please follow these steps:

 

  1. Open the Device Manager and expand the keyboards section.
  2. Right click on the Logitech K360 and select uninstall.
  3. Unplug the receiver and restart the computer.
  4. After the computer boots up, plug the receiver into a different USB port.
  5. Wait for the drivers to load, once they are installed you should get a message saying: Your device is ready to use.

I hope this helps jenski, please let me know how it goes.

Paulina
Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

Logitech

Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.