Reply
Logi Nu
paulalex
Posts: 1
Registered: ‎01-11-2013

K810 WIreless Keyboard Pairing Issue

[ Edited ]

I pair my K810 with 2 PCs and an iPad. Works good for a few hours and they one or two of the devices become unpaired. Then I pair everything up again. Works for a while. Then devices become unpaired. Is this a defective keyboard or are other folks having this issue woth their K810.

Support Specialist ★★★★
Vanessa1031
Posts: 5,516
Registered: ‎07-11-2012

Re: K810 WIreless Keyboard Pairing Issue

Hello paulalex,

 

I understand that your Logitech Bluetooth Illuminated keyboard K810 keeps unpairing itself from the devices that you pair it with.  Please check out the following:

 

Bluetooth connection problems

  • Pressing for more than 2 seconds on a Bluetooth key will start a new Bluetooth pairing. The corresponding Bluetooth LED will start blinking rapidly.

  • If you aren't able to reconnect a device, make sure you remove it from the PC before you press the Connect button to proceed with the reconnection. If the problem persists, try resetting all Bluetooth connections.

  • Resetting all Bluetooth connections: Pressing Esc-O Esc-O Esc-B rapidly and in sequence erases all Bluetooth connections from the keyboard's permanent memory. ("OOB" means that keyboard is back to the state it was when it was taken "Out Of the Box".)

    K810 Reset All Bluetooth Connections

    These keys need to be pressed very quickly one after the other. The keyboard acknowledges the operation by blinking the three Bluetooth LEDs together, twice.

    K810 Bluetooth Keys

    If it doesn't perform this double blink, enter the key sequence again until it does. To complete the process, restart the keyboard by switching it off and back on.

  • Touching the keyboard not only turns the backlight on, but also starts the Bluetooth reconnection if it wasn't already established. Typically, when your PC just wakes up and prompts you to enter your password, just touch the keyboard, and then start typing when the Bluetooth LED stops blinking and glows solid blue.

     

    Please let me know if this information helps resolve the Bluetooth connections issue.

     

    Best Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
Logi Nu
Philz
Posts: 1
Registered: ‎01-24-2013

Re: K810 WIreless Keyboard Pairing Issue

I'm having a very similar issue.  The keyboard loses connectivity with the devices it's paired with.  I've tested this on an Current model Ipad, an HP laptop running Windows 7 Professional, a Gateway Windows 7 Home Premium and a MacBook Air on OS X 10.8.2.  Every 2 hours or so the keyboard becomes unresponsive.  On the Apple products I have to pair the keyboard again, on both windows machines I have to reboot the laptops to sync.

 

I love the keyboard, but it's driving me crazy and impacting my workday when I'm constantly having to save my work and reboot. 

 

Just to note, I'm not using the keyboard on a metal surface, there is direct line of sight to the keyboard and no other devices using bluetooth in the area.  I'm positive it's not a driver issue as the logitech trackpad is also connected and NEVER loses connectivity.

 

Please advise.

Support Specialist ★★★★
Vanessa1031
Posts: 5,516
Registered: ‎07-11-2012

Re: K810 WIreless Keyboard Pairing Issue

Hello Philz,

 

Since your K810 keyboard is having a connectivity issue with more than one device, this is most likely a hardware failure, you can contact the Logitech Customer Support team in your area for further assistance with this.

 

Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
Logi Nu
j-osh
Posts: 1
Registered: ‎03-14-2013

Re: K810 WIreless Keyboard Pairing Issue

I am only using one computer (win 7 home premium) and the keyboard keeps unpairing. This is super annoying as the last Logitech keyboard never had this issue. I am considering returning the device unless a true fix can be recommended, not a multi keystroke workaround for a firmware or driver problem.

Support Specialist ★★★★
Vanessa1031
Posts: 5,516
Registered: ‎07-11-2012

Re: K810 WIreless Keyboard Pairing Issue

Hello j-osh,

 

Let me suggest testing the Logitech Bluetooth Illuminated Keyboard K810 on a different computer.

 

If the problem persist, you can contact the Phone Support team in your area for further assistance with this.

 

Best Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
Logi Nu
stevedore
Posts: 1
Registered: ‎06-04-2013

Re: K810 WIreless Keyboard Pairing Issue

What you recommended did not work for me.   I think I  will return it unless there is a better fix.   This is way too frustrating.   Surely someone can make a keyboard thatwill pair with Windows 7.    Does Logitech have any such keyboards?

Support Specialist ★★★★
Vanessa1031
Posts: 5,516
Registered: ‎07-11-2012

Re: K810 WIreless Keyboard Pairing Issue

Hello Stevedore,

 

Since there seems to be a connectivity issue between your computer and the Bluetooth Illuminated keyboard K810, please check out the following FAQ to try to fix this:

 

K810 Bluetooth keyboard not working or frequently loses connection

 

If the issue persist, you can contact our Phone Support team to further assist you with this.

 

Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
Logi Nu
ThatScreenName
Posts: 2
Registered: ‎09-23-2013

Re: K810 WIreless Keyboard Pairing Issue

I am having the same issue. Logitech sent a new keyboard (thank you). The new keyboard paired immediately, worked for two days, then stopped pairing. Just like the first one.

 

I am tired of the canned responses we receive on this blog. I'm tired of being told that I should try the keyboard on 'different computers' (this keyboard should work on all computers, as long as they are running the proper OS. I am tired of being told that it must be something with my computer...it's NOT. Many people are having this problem. In my opinion, it's a poor implementation of the BT technology. Will Logitech admit to it? Probably not. Is Logitech willing to really look into the issue and offer a proper fix; doesn't seem like that's the case.

 

I am tired of the fact that a mutli million (billion??) dollar company such as Logitech appears incapable of addressing this BT pairing issue with a long term/permanent solution.

 

I paid $99.00, plus tax, plus shipping for this keybaord, and it is useless. I want my money back. This keayboard is completely unusable. If you buy one; you will most likely regret it!!!