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juliandracos
Posts: 3
Registered: ‎12-14-2012

LX 310 Keyboard and Mouse Can't Work at the Same Time

I have been using the lx310 for about a week now and there is a problem.  The receiver seems to only process either the keyboard or the mouse signal.  It cannot do both at the same time.  I noticed this first while playing a game.  I would press the move and it would be jerking.  I noticed that once I took my hand off the mouse, there wasn't a problem anymore.

 

I then exited the game.  I loaded up MS Word.  I typed with one hand and moved the mouse with the other one.  THe mouse pointed kept moving, but it interupted the typing.  If I moved the mouse fast enough, no letters would be typed.  Further, there wasn't a backlog of letters either.  If I stopped moving the mouse, none of the letters would show up. 

 

I have checked for new drivers, and windows says they are up to date.  I installed and updated SetPoint.  Finally, I changed the keyboard settings to repeat delay short and repeat rate to fast.  None of this has resolved the problem. 

 

Is there a way to fix this?  Is something defective?  Or is the product one where the keyboard/mouse just doesn't work at the same time (if so, then I need to see if I can get my money back.) 

Support Specialist ★★★★
Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: LX 310 Keyboard and Mouse Can't Work at the Same Time

Hello juliandracos,

 

I'm happy to assist you with your Cordless Desktop LX 310 Laser and the issue with the devices not working properly.  Both devices should work simultaneously, so they seem to have some sort of interference issue, not with each other but other things around them, please check out the following FAQ:

 

Problems connecting mouse or keyboard

 

If after you rule out all probable interference causes the issue persist, please provide us with the Operating System you are using to further assist you.

 

Best Regards,

Vanessa
Support Specialist


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juliandracos
Posts: 3
Registered: ‎12-14-2012

Re: LX 310 Keyboard and Mouse Can't Work at the Same Time

So there are three possible lights on the receiver A F I.  Previously, F and I both had their lights on.  Starting last night, the problem I am having fixed itself.  Now, only the F light is on.  Did the I mean interference?  Just trying to figure things out to make sure the problem doesn't start again. 

Support Specialist ★★★★
Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: LX 310 Keyboard and Mouse Can't Work at the Same Time

Hello juliandracos,

 

I don't think that the 1 LED light on the receiver meant interference since that only indicates that the NumLock was on, however I'm glad that the combo is working properly now.

 

Best Regards,

Vanessa
Support Specialist


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If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
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juliandracos
Posts: 3
Registered: ‎12-14-2012

Re: LX 310 Keyboard and Mouse Can't Work at the Same Time

Yeah I realized it is a 1 now.  However, I think I will need to return this keyboard and mouse.  Interference happens constanly.  It requires me to constantly switch from channel 1 to 2.  Sometimes, both have interference.  The keyboard is secured.  I have never had this problem with previous logitch combos.  There is something defective with this set, or the 2.4 ghz frequency was a bad choice on logitech's part. 

Support Specialist ★★★★
Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: LX 310 Keyboard and Mouse Can't Work at the Same Time

Hello juliandracos,

 

I understand your concern and let me forward your comments to the correct team to take this into consideration.

 

Best Regards,

 

 

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.