06-23-2011 09:39 PM
Hi, I'm back.
Well, the lengthy power drain didn't work, and it took a long time for my OCZ solid state drive to be recognized in the BIOS, so that was a fruitless exercise.
I uninstalled the SetPoint/Unifying software and reinstalled them in clean boot mode. I ran the "Update Driver" function, only to be told I already had the best driver for my device.
I've run Windows Update and installed all the updates. I ran the System File Checker, and it found no integrity violations.
I don't know that I have a valid system restore point. I upgraded several components, including the motherboard, processor, memory and secondary hard drive. As a result, a system restore might put me back to an installaton that doesn't like my upgrades.
I don't know what's next. I await further instructions.
06-24-2011 05:19 AM
In the meantime, let me show you these screen shots in the hope you'll see something. We've already established that the receiver is providing some level of functionality, since the keyboard and mouse won't operate if it isn't plugged in. When it's taken out and plugged in again, it runs an installation routine that results in the successful addition of three devices called "Logitech HID-compliant Unifying device." I presume that's the Unifying receiver, M570 trackball and K350 keyboard.
In Device Manager, there is an entry for a "Logitech Unifying USB Receiver":
When I open the device, it says "This device is working properly."
The next screen shows the drivers that are installed:
Any ideas from what you've seen thus far?
06-24-2011 05:20 AM
Oh, I've tried to update the driver, but it tells me I already have the current driver for my device. I've also uninstalled the entry and ran "Scan for hardware changes," and it adds it right back in, just as you see it above.
06-26-2011 10:35 AM
06-26-2011 06:41 PM
I've been through two days of troubleshooting without success. A summation of my actions.
- I uninstalled the Logitech SetPoint/Unifying software
- I scanned the Registry and removed all references to "Logitech Unifying" and "SetPoint." There were a lot of old strings that I hoped might be the cause of the problem.
- I rebooted in clean boot mode
- I reinstalled the software
- It still tells me "There is no Unifying receiver plugged into your computer..."
That's not what Windows 7 tells me. The Logitech Unifying Receiver icon is proudly displayed under "Devices and Printers," and the device is listed under the Device Manager, in both cases "working properly."
I have a spare Unifying receiver, and when I plug it in, it also appears under Devices and Printers and in Device Manager. Since I can't pair it with my keyboard and mouse, however, I can't use it.
I swapped out a CPU, motherboard and memory, but all my settings for other devices transferred without a problem. This is the only software that's giving me problems.
06-26-2011 06:47 PM
For what it's worth, when I try to auto-detect my Logitech devices, I get the following error message:
Reason: Unable to load local Product XML file
I don't know it that's connected at all to this problem, but it's just another anomaly related to these Logitech products that I've experienced.
06-27-2011 10:35 AM
I have reviewed all of your posts in this thread and have ended up a bit confused. As I understand it , please correct me if I am wrong , your mouse and keyboard are working . Are you trying to pair another device ? Or is the actual issue that your mouse and keyboard are not showing up in Setpoint ?
06-27-2011 11:05 AM
The mouse and keyboard are not showing up in Setpoint. When we go to run the Unifying software, it tells us no Unifying receiver is installed. I presume that is why they're not showing up in Setpoint, and why I don't have access to the screen indicators or customizations Setpoint offers.
06-27-2011 11:35 AM - edited 06-27-2011 12:05 PM
Please try running the Setpoint application as administrator by right clicking on the .exe or shortcut .
Are tabs My Mouse and My Keyboard not showing up in Setpoint?
06-27-2011 12:54 PM
Finally something that worked, thanks alot.
- Even with Unifying finding the keyboard, Setpoint would not give me a toolbar for my keyboard.
- I uninstalled it.
- I reinstalled, making sure to use Run as Administrator.
- Once it was done, I started setpoint, once again using Run as Administrator.
...and that was good enough for it, and the toolbar was back.