Keyboards and Keyboard/Mice Combo Sets

[Bryan Chung]

I am a new owner of the MK260. While the mouse works fine, the hotkeys on the keyboard does not work. Anyway I can get them to work or configure?

Windows 7 here.

[kpeppard]

Hello Bryan Chung:

Thank you for posting your issue to the Logitech Community Forums.

In a situation like this I would ask that you try the keyboard on another computer system to see if you get the same results or not? If it does work on another system then there is a problem with the operating system of the original computer.

However, if it does not work on another system then please contact your Customer Care Centre. They may have other options up to, and including, replacement.

Hope this helps!

Regards

[Bryan Chung]

Alright will give it a try on my laptop too then. If it failed, then I will do as you say.

What's strange is that all the 8 keys, only 1 is working - that is the "PC" button.

So what happens if let's say it works on my laptop? Anyway to solve this problem?

[kpeppard]

Hello Bryan Chung:

Thank you for posting your issue to the Logitech Community Forums.

Possible solutions could be to do a system update on your computer. Unfortunately, we can only give you generics on possible computer related issues.

Regards

[Bryan Chung]

Alright will try tomorrow and post back here. Thanks.

[kpeppard]

Hello Bryan Chung:

Thank you for posting your issue to the Logitech Community Forums.

You are very welcome. Please post back with your findings.

Regards

[Bryan Chung]

Hi,

Indeed, the hotkeys work with my laptop, though it's running on Vista and not Win 7. I do not have another Win 7 system. But now I know that it is not the keyboard that is faulty. Hence I cannot bring back to the shop to do an exchange. I have done a Windows Update but there is no update related with keyboard/mouse.

What should I do next?

[kpeppard]

Hello Bryan Chung:

Thank you for posting your issue to the Logitech Community Forums.

Since we know that your keyboard/Mouse combo works on another PC some things that you can try is:

1) if you have it plugged in to a hub, router or port replicator please plug directly into the computers 2.0 USB port

2) if plugged into the front of the computer please plug into the back of the computer

3) make sure it is a 2.0 USB port that you are plugging it into

4) consult your computer manufacturer

Hope this helps!

Regards

[Bryan Chung]

Is this keyboard even Windows 7 compatible? I don't see Windows 7 sticker on the box.

[kpeppard]

Hello Bryan Chung:

Thank you for posting your issue to the Logitech Community Forums.

By going to the link below you will see that the MK260 is Windows 7 compatible

Regards