04-04-2012 11:43 AM
I've been using my MK300 wireless keyboard and mouse for about a year now and I've finally decided to try to get to the bottom of this issue. Randomly, about 3 or 4 times each day the wireless mouse and keyboard will just stop working. They appear to disconnect from the computer. After about 10 to 15 seconds, I hear a sound from the computer speakers like when you plug in a new device to the USB port (sort of a deep two note "donk-donk" sound) and then the keyboard and mouse work again.
Has anyone else run into this problem?
Notes: I'm running Windows 7 SP1 on a Nexlink laptop that I plug into a 24" monitor when in the office.
04-05-2012 09:51 AM
It sounds like the receiver is losing connection to the computer, and reconnecting.
You can try plugging it into different USB ports, and if you have a lot of devices plugged into other USB ports, try disconnecting them, to see if it keeps happening. Also if you can try another computer, that would be a good idea.
You may just need to have the receiver replaced if it keeps happening.