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Logi Nu
3Heads
Posts: 3
Registered: ‎12-12-2012

MK520 mouse freezing

Just bought Mom the MK520 wirless mouse and keyboard for Xmas, and the mouse / system now periodically freezes forcing a hard reboot of her Windows Home Premium 32 bit system ( ouch ! ). 

 

I have uninstalled Setpoint software and checked that the Unifying software is aware of both devices but still no luck.

 

I tried reconnecting them. 

 

The USB receiver is plugged in securely using one of the rear USB ports. 

 

Any suggestions on how I can fix this problem ? 

Support Specialist ★★★★
Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: MK520 mouse freezing

Hello 3Heads,

 

I'm happy to assist you with the Wireless Combo MK520 and the freezing issue with the mouse. First, let me congratulate you on your new purchase, excellent choice!

In order to fix this issue, please try the following:

 

  • Make sure you have fresh batteries in your MK520 mouse
  • Try connecting the Unifying receiver on a front USB port
  • Try uninstalling the combo from the Device Manager and then reinstalling it

Please let me know if this resolves the problem.

 

Best Regards,

Vanessa
Support Specialist


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MichaelKenward
Posts: 5,497
Topics: 17
Solutions: 254
Registered: ‎01-21-2007

Re: MK520 mouse freezing

While much of Vanessa's advice makes sense, references to a "front USB port" can be misleading.


It is certainly nearer to your keyboard than rear receivers, but if the front USB comes off the motherboard, fine. If not, it might not work.


The aim is to connect to a USB that your PC will see on boot. Stuff that runs off add-in cards may not kick in until Windows starts.


If the wireless signal is an issue, better to try the extension cable that probably came with the keyboard and plug that into the rear.


As someone who has front USB stuff that runs off a PCI card, I am careful to avoid using that until I have confirmed that the PC will see it, and let me into the BIOS, before Windows kicks in.


To be honest, I don't think the USB location is likely to be an issue, but it is worth experimenting.


__________
MK
Just another customer with time on their hands.

M570, Cordless Trackball | Cordless Trackman Wheel | T650 Touchpad
K800, K360, K340 keyboards
QuickCam Pro 9000 | H600 headset
SetPoint: 6.61.15 | Driver version: 5.60.73 | LWS 2.31
Windows 7 Home Premium 64-bit & 32-bit | Windows 8.1 Update

If you find a solution to your problem, mark it as "solved". This assists people who are looking for help with their problems.

Logi Nu
3Heads
Posts: 3
Registered: ‎12-12-2012

Re: MK520 mouse freezing

I will give this a try thank you 

Logi Nu
3Heads
Posts: 3
Registered: ‎12-12-2012

Re: MK520 mouse freezing

This problem is still occuring -- I need some help with this. 

Support Specialist ★★★★
Vanessa1031
Posts: 5,561
Registered: ‎07-11-2012

Re: MK520 mouse freezing

Hello 3Heads,

 

This could be related to a connectivity issue, check out the following FAQ:

 

My MK520 frequently loses connection

 

If the issue persists, let me also suggest testing the combo on a different computer.

 

Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.