12-06-2009 05:08 AM - edited 12-06-2009 05:09 AM
I bought this desktop set yesterday after reading a variety of reviews and user opinions praising it...I spent 140 euros..
Now..the keyboard is very nice, I have no problems with it whatsoever..but the mouse?...that's a different story..
1st problem - I install the setpoint 4.80 and it instantly tells me that it need to upgrade the firmware on the usb dongle from 1.0.89 to 1.1.92, so I get this updating screen....
Well...it stays like that forever, it won't update!! It seems to restart at times, yet NO UPDATE TAKES PLACE.
I tried 3 different machines, 2 desktops and 1 laptop, with Windows 7 x64, Windows 7 x86 and Windows XP SP3 32 bit...The UPDATE CANNOT BE COMPLETED in any of these machines, it's driving me crazy. And yes, firewalls / antivirus are disabled. I found 1 more post here that mentioned the same problem, yet nobody had answered.
2nd Problem - Maybe connected with the 1st problem, maybe not...
Mouse tracking is BAD, as simple as that. I can't believe that the Microsoft Wilreless 5000 mouse HAS 10 TIMES BETTER TRACKING (tried them on the same pc, side by side) while costing 40 euros less than the MX 5500 revolution mouse.
I seriously hope that the bluetooth dongle's inability to update the firmware has sth to do with this because I feel I have been cheated!!
12-07-2009 01:07 PM
After contacting Logitech, they suggested the bluetooth receiver was FAULTY and they said I should go to the shop and get it replaced with a new boxed set..
Well, guess what?? The new receiver CANNOT UPDATE ITS FIRMWARE EITHER.... !!...
I just can't believe this... !!
12-08-2009 09:00 PM
I'm having the exact same problem with the exact same product. I've moved the dongle closer to vastly improve mouse performance but in my case the LCD backlight does not light so the screen is very difficult to see. I wonder if all of these problems are related to the firmware failing to update.
I feel your pain as Logitech have suggested a replacement unit for me too. I fear that it will not solve the problem.
there must be a manual way to download the firmware file and then apply it without using the useless wizard.
12-09-2009 02:03 AM - edited 12-09-2009 02:07 AM
Are you ready to start laughing???
Last night I took the 2nd MX 5500 set to the shop and I deciided to change it with an MK300 that costs only 40 euros. The MX 5500 = 140 euros...
Well guess what??? THE MOUSE ON THE 40 EURO SET WORKS FLAWLESSLY !! Not only it works, I could easily GAME ON IT also! lol
Accurate NO LAG tracking on 3-4 surfaces I tried ( wood, black metal, 2 mousepads ).
Now how the hell a mouse that costs about 20 euros is SO MUCH BETTER than a mouse that costs 70 euros is BEYOND me!
I also ordered a Razer Mamba, but honestly this 20 euro mouse works so well that I was thinking of cancelling the Mamba - Isn't that hilarious???? Also...I didn't have to adjust any setting at all, PLUG N PLAY, no sensitivity adjustments, nothing
Oh, another big + for me is that it takes 2 AA batteries ^^
The only "annoying" thing about that mouse it that when you scroll the mouse wheel forward it makes a strange sound - lol
The firmware is in your pc! It is included in SETPOINT 4.80, I found that out yesterday. It's in c:\program files\common files\logiishrd\bluetooth
But when I tried to manually run a bluetooth wizard that exists in the same directory, it would say "no compatible devices detected" or sth like that.
The biggest shame of all is that they don't sell the keyboard separately! The keyboard is great, the mouse is terrible ( or has ISSUES with the bluetooth, I don't know what to say after 2 sets exhibiting the same disappointing performance )
04-16-2010 02:28 PM
Just received my keyboard and mouse and am experiencing the same issue: Unable to update the bluetooth firmware.
I also experience issues when I try to set up bluetooth to connect to other devices. When I select this option it installs and configures the relevant software/services and sees my phone etc. Seems to have worked but then I realise I have lost my keyboard and mouse...aarrrggghhhh!.
Maybe this will be resolved with a firmware update?????.........mmmmmm
03-24-2012 06:00 AM
Well, two years later and I have the same problem. Has anyone found a solution? On a similar vein, does anyone from Logitech read these posts?