04-12-2012 11:15 PM - edited 04-12-2012 11:30 PM
I bought a Logitech wireless laser mouse a couple of years ago and it quit working the first 3 months so I just bought another mouse. I rediscovered it and decided to try it again. Anyways I plug the receiver into the computer and nothing works, I tried changing the batteries, trying other computers, PS2 adapter, nothing works. Using the latest version of setpoint on Windows 7. The Unifying software won't detect the receiver.
04-16-2012 09:52 AM
The MX 620 Cordless Laser Mouse is not a Unifying device, please try Logitech Connection Utility http://www.logitech.com/en-us/447/3516
The part number for receiver is (810-000281) for MX 620 Cordless Laser Mouse, you may want to check and be sure you have the correct receiver.
04-17-2012 09:41 PM
I'm using the connect utility, but when I'm asked to plug the receiver in and wait for the NEXT button to appear, it never does. When I plug the receiver in, the device manager says the drivers installed correctly.
Thank you for responding.
04-17-2012 11:52 PM
I also thought I should mention that I have 2 of the exact same mice, and I plugged the receiver that I KNOW works into 3 different computers using the connect utility and the NEXT button never appears.
04-18-2012 06:34 AM
Since the receiver is being detected by the computers, I suspect this receiver is working and may have have it's own connection procedure. Do you see a pin hole on the receiver? If there is a pin hole please try the following:
With the receiver plugged directly in to the computer and the computer powered on, use a paper clip to press the button in the pinhole. Then press and release the reset button on the bottom of the mouse.
04-19-2012 07:57 AM
I see that you have contacted Logitech Customer Care as I would have suggested at this point.