Keyboards and Keyboard/Mice Combo Sets

[Zwitter]

I bought a Logitech wireless laser mouse a couple of years ago and it quit working the first 3 months so I just bought another mouse. I rediscovered it and decided to try it again. Anyways I plug the receiver into the computer and nothing works, I tried changing the batteries, trying other computers, PS2 adapter, nothing works.  Using the latest version of setpoint on Windows 7.  The Unifying software won't detect the receiver. 

M/N: C-BS35

P/N: 831486-0000

PID: LZ607AT

By the way, the M/N matches this  BUT the mouse looks like this. I was just wondering if there were any tricks or suggestions that might get it working before I trash it. Thanks. 

[Cintech]

Hello Zwitter,

The MX 620 Cordless Laser Mouse is not a Unifying device, please try Logitech Connection Utility http://www.logitech.com/en-us/447/3516

The part number for receiver is (810-000281) for MX 620 Cordless Laser Mouse, you may want to check and be sure you have the correct receiver.

Best Regards,

[Zwitter]

I'm using the connect utility, but when I'm asked to plug the receiver in and wait for the NEXT button to appear, it never does. When I plug the receiver in, the device manager says the drivers installed correctly.

Thank you for responding.

[Zwitter]

I also thought I should mention that I have 2 of the exact same mice, and I plugged the receiver that I KNOW works into 3 different computers using the connect utility and  the NEXT button never appears.

Thank you.

[Cintech]

Hello Zwitter,

Since the receiver is being detected by the computers, I suspect this receiver is working and may have have it's own connection procedure.  Do you see a pin hole on the receiver? If there is a pin hole please try the following:

With the receiver plugged directly in to the computer and the computer powered on, use a paper clip to press the button in the pinhole. Then press and release the reset button on the bottom of the mouse.

Best Regards,

[Zwitter]

There is no pinhole. Thank you for responding so quickly.

[Cintech]

Hello Zwitter,

I see that you have contacted Logitech Customer Care as I would have suggested at this point.

Best Regards,