Keyboards and Keyboard/Mice Combo Sets

[robparmenter]

I purchased one MX5500 set and was using it for a number of weeks and loved it so much I purchased another one to keep at home.

Everything was working fine until recently when suddenly all the text on the LCD screen turned into gibberish

each character looks like this:

>

n

-

I thought it may be a low battery level so I tried replacing them. I left the batteries out of the keyboard for a few minutes. I deleted the connection to my PC and resynced.  

Nothing seems to fix it.

Has anyone seen this problem and knows how to fix it I would be forever grateful.

Rob

[Vanessa1031 · Accepted solution]

Hello robparmenter,

Try a clean boot installation:

Uninstall SetPoint.

Accessing the System Configuration Utility

Click Start type msconfig in the search box and press Enter

Configure Selective Startup options 

• On the General tab, choose Selective Startup
• Uncheck Load Startup Items
• Select the Services tab
• Check  Hide all Microsoft services
• Click  Disable all
• Click on OK
• Click  Restart.

Reinstall SetPoint from MX 5500

After performing the necessary steps, restore your system by doing the following:

• Click Start type msconfig in the search box and press Enter
• On the General tab, choose Normal Startup
• Click Ok
• Click Yes, when asked to restart your computer

I hope this information helps.

Regards,

[robparmenter]

Thank you very much - worked like a charm.

Rob

[Vanessa1031]

Hello robparmenter,

That's an excellent news, I'm glad it worked!

If you need anything else, don't hesitate in contacting us.

Regards,