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Logi Nu
kstp
Posts: 4
Registered: ‎10-20-2008
Accepted Solution

Numeric keypad on MX 5000 keyboard not working

I changed the batteries in my keyboard and now the numeric keypad is not working.  There is no numlock key to turn it back on and I can't find any other way to do it.  I've looked at numerous threads on this forum but they are quite contradictory and seem more focussed on turning the numeric keypad off.  I use this keyboard for accounting functions and need a numeric keypad!!  How do I get it back?
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Numeric keypad on MX 5000 keyboard not working

Hi:smileyhappy:,

 

It is possible that your keyboard might need to be reset. Please try the following steps to do this: 

a)       Remove the batteries.

b)       Type for about 30 seconds to clear the capacitor.

c)       Insert fresh batteries.

d)  Reconnect the keyboard.

 

Logi Nu
kstp
Posts: 4
Registered: ‎10-20-2008

Re: Numeric keypad on MX 5000 keyboard not working

Thank you that worked!

 

Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Numeric keypad on MX 5000 keyboard not working

Hi:smileyhappy:

 

No problem:smileyhappy: Good to hear the problem has been solved:smileyhappy: