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kris1988
Posts: 1
Registered: ‎01-20-2012
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Please help me troubleshoot my K800.

Hello fellow Logitech owners!

 

Last night April 10, I installed a program called MotionJoy(?) so I can use my PS3 controller for my PC. After installing the said program, my old logitech wireless keyboard (K250) stopped working. I assumed that the battery died so I charged it. Unfortunately, charging the batteries did not remedy the problem. So I then assumed that I broke the keyboard as I play alot of video games.

 

Today I bought a refurbished K800 keyboard at Canada Computers, unfortunately it wasn't working as well. I did a bit of research and found out that the unifying receiver is not being detected properly. I did some research about this problem before I started making this post. I did rebooting, clean booting(?), installing all the drivers SetPoint and Unifying Software. I also uninstalled the MotionJoy Software.

 

Is there anyone who can hep me with my problem? :smileysad:

 

regards,

kris1988

MichaelKenward
Posts: 2,173
Topics: 15
Solutions: 103
Registered: ‎01-21-2007
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Re: Please help me troubleshoot my K800.

Is the unifying receiver plugged into a USB socket on the motherboard?

 

What tells you that the unifying receiver is not being detected properly?

 

 

__________
MK
Just another customer.

M570, Cordless Trackball | Cordless Trackman Wheel | T650 Touchpad
K800, K360, K340 keyboards
QuickCam Pro 9000 | H600 headset
SetPoint Control Centre version: 6.52.74 | Driver version: 5.52.29
Windows 7 Home Premium 64-bit & 32-bit

If you find a solution to your problem, mark it as "solved". This assists people who are looking for help with their problems.

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
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Re: Please help me troubleshoot my K800.

[ Edited ]

Hello kris1988,

 

It seems the uninstaller does not remove the drivers correctly.

 

To uninstall you have to do the following:

 

1:  uninstall the motioninjoy drivers here "control panel -> programs and features"
2:  go to device manager and delete all motioninjoy devices, You may have to check the box that says "Delete the driver  software for this device"

3:  type "regedit" in the search bar and open it. Here you have to search for "DS3" using "Ctrl+F" and delete the DS3.exe
4:  reboot

 

Please see the following posts:

http://forums.logitech.com/t5/Keyboards-and-Keyboard-Mice/LX-710-No-longer-working-after-Windows-7-U...

http://forums.logitech.com/t5/Keyboards-and-Keyboard-Mice/s510-issues-on-Windows-7/m-p/651084#M25039

 

Best Regards,

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whatisgoingon
Posts: 2
Registered: ‎04-19-2012
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Re: Please help me troubleshoot my K800.

[ Edited ]

Cintech,


I've researched your past posts in the forum and tried the method you have posted multiple times.  I have a K400 that I am trying to hook up to Windows 7 Home Premium 64 bit.

 

I uninstalled Motioninjoy (my computer shows no devices to delete) and when I search my registry for "DS3", no DS3.EXE shows up. Logitech software is still not recognizing the unifying key as being connected.

 

Please help, I'm extremely frustrated.

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
0

Re: Please help me troubleshoot my K800.

Hello whatisgoingon,

 

Here is another thread where a user had to a similar problem and had do to a few more steps.

http://forums.logitech.com/t5/Mice-and-Pointing-Devices/M510-Mouse-not-working-Unifying-Receiver-not...

 

I would like to point out that the console game pad driver application is causing this issue for many manufacturers wireless receivers as well. Please see: http://forums.motioninjoy.com/viewtopic.php?f=15&t=1347

 

Best Regards,

Knowledgebase | Downloads + Get Parts | Contact Support | Manuals | Warranty | Rebate
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