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Please help me troublesho ot my K800.
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04-11-2012 06:52 PM
Hello fellow Logitech owners!
Last night April 10, I installed a program called MotionJoy(?) so I can use my PS3 controller for my PC. After installing the said program, my old logitech wireless keyboard (K250) stopped working. I assumed that the battery died so I charged it. Unfortunately, charging the batteries did not remedy the problem. So I then assumed that I broke the keyboard as I play alot of video games.
Today I bought a refurbished K800 keyboard at Canada Computers, unfortunately it wasn't working as well. I did a bit of research and found out that the unifying receiver is not being detected properly. I did some research about this problem before I started making this post. I did rebooting, clean booting(?), installing all the drivers SetPoint and Unifying Software. I also uninstalled the MotionJoy Software.
Is there anyone who can hep me with my problem? ![]()
regards,
kris1988
Solved! Go to Solution.
Re: Please help me troublesho ot my K800.
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04-12-2012 02:02 AM
Is the unifying receiver plugged into a USB socket on the motherboard?
What tells you that the unifying receiver is not being detected properly?
MK
Just another customer.
M570, Cordless Trackball | Cordless Trackman Wheel | T650 Touchpad
K800, K360, K340 keyboards
QuickCam Pro 9000 | H600 headset
SetPoint Control Centre version: 6.52.74 | Driver version: 5.52.29
Windows 7 Home Premium 64-bit & 32-bit
If you find a solution to your problem, mark it as "solved". This assists people who are looking for help with their problems.
Re: Please help me troublesho ot my K800.
[ Edited ]
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04-12-2012 08:45 AM - edited 04-12-2012 08:45 AM
Hello kris1988,
It seems the uninstaller does not remove the drivers correctly.
To uninstall you have to do the following:
1: uninstall the motioninjoy drivers here "control panel -> programs and features"
2: go to device manager and delete all motioninjoy devices, You may have to check the box that says "Delete the driver software for this device"
3: type "regedit" in the search bar and open it. Here you have to search for "DS3" using "Ctrl+F" and delete the DS3.exe
4: reboot
Please see the following posts:
http://forums.logitech.com/t5/Keyboards-and-Keyboa
Best Regards,
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Re: Please help me troublesho ot my K800.
[ Edited ]
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04-19-2012 03:45 PM - edited 04-19-2012 03:47 PM
Cintech,
I've researched your past posts in the forum and tried the method you have posted multiple times. I have a K400 that I am trying to hook up to Windows 7 Home Premium 64 bit.
I uninstalled Motioninjoy (my computer shows no devices to delete) and when I search my registry for "DS3", no DS3.EXE shows up. Logitech software is still not recognizing the unifying key as being connected.
Please help, I'm extremely frustrated.
Re: Please help me troublesho ot my K800.
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04-20-2012 06:42 AM
Hello whatisgoingon,
Here is another thread where a user had to a similar problem and had do to a few more steps.
I would like to point out that the console game pad driver application is causing this issue for many manufacturers wireless receivers as well. Please see: http://forums.motioninjoy.com/viewtopic.php?f=15&t
Best Regards,
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
