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bradyb
Posts: 1
Registered: ‎04-24-2007

Strange "Shift key" + many keys not working

Hold Left Shift and it 2 which should be "at" symbol and nothing. Other Left Shift+keys broke are Left Shift+ q e t u o f h k. Right shift seems to work fine. Please help. I dont understand. I purchased this brand new today and ??
 
op system: xp pro
 
Logitech installed SetPoint
 
Media Desktop wired clavier multimedia
 
Please help.
 
thanks,
Brady
Retired Logitech Employee / Moderator (Inactive)
Mona
Posts: 7,693
Registered: ‎05-24-2006

Re: Strange "Shift key" + many keys not working

Can you test the keyboard on a different computer to determine if it is a hardware defect? Please let me know.
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Gurm
Posts: 3
Registered: ‎05-29-2008

Re: Strange "Shift key" + many keys not working

I have EXACTLY the same problem. Here is the output from my keyboard. First row is no shift, second row is right shift, third row is left shift. Notice that different keys don't work with different shifts!
 
abcdefghijklmnopqrstuvwxyz1234567890-=[]\;',./`
ACDEFGHIJKLNOQRSTUVWY!@%&*()_+{}|:"?~
ABCDEGIJLMNPRSTUVWXYZ!%&*()_+{|"<>?~
 
What gives?
Support Specialist
HalJordan
Posts: 663
Registered: ‎10-07-2007

Re: Strange "Shift key" + many keys not working

Hi,
 
This looks like a hardware issue. If the problem persists on a different PC, please contact Customer Support to acquire a warranty repalcement.
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Jiggily
Posts: 1
Registered: ‎11-15-2009

Re: Strange "Shift key" + many keys not working

[ Edited ]

I've gone through forums for a while and they told me to try to change my language settings, hold both shifts for 10 seconds, try it on another computer, etc... None of it worked. I only had the keyboard for a couple weeks, I dont eat over it or anything.

 

I had problems with the right shift key, it wouldn't let me do any of this: ?, K, (, or hold SHIFT+ENTER. All of that would work with the left shift key.

 

I punched the right shift key, because I figured - why not?

 

I taught that son of a **bleep** a lesson.

 

Keyboard works fine now.

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tromboner
Posts: 1
Registered: ‎01-25-2010

Re: Strange "Shift key" + many keys not working

i just received my logitech illuminated keyboard and i'm experiencing problems with the left 'shift' key. it can't decide if it wants to work or not. at times i can get it to work and then it will up and stop working. when i press down for a several seconds and then use it again it works for that particular shifting. then the next time i try to use it, it stops working again.

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oceancruze1
Posts: 1
Registered: ‎05-20-2011

Re: Strange "Shift key" + many keys not working

I have the Logitech Illuminted keyboard and when I hit the left shift key it jumps to the top of the screen and goes to find and replace.      I have been reading about these types of problems but not the answer.    Is it to get a replacement keyboard from them if its still under warranty??

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andros_nic
Posts: 4
Registered: ‎12-16-2011

Re: Strange "Shift key" + many keys not working

I have the same problem with the right shift and key 0 when i try to type the right parenthesis. If i click and release the shift key and then immediatelly click 0 the right parenthesis is typed. on the other hand if the right shift is pressed at the same time as the 0 then keyboard is nto typing a thing.

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akfitz
Posts: 1
Registered: ‎12-16-2011

Re: Strange "Shift key" + many keys not working

Do you have a game pad connected with an active profile? Try exiting the game pad program. I have a G13 and if it is active in the system tray then it apparently overides keyboard strokes.

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011

Re: Strange "Shift key" + many keys not working

Hello andros_nic,

 

If possible , please test the keyboard on a different system , this will determine if the keyboard has developed a hardware issue. If you are using an external USB hub or pass through device , please disable them for trouble shooting . If you are using a Windows based system check that sticky keys are not enabled , see : http://windows.microsoft.com/en-US/windows7/Make-the-keyboard-easier-to-use

Do you have multiple applications installed that are intended to assist with customizing your keyboard settings ?

 

Best Regards,

 

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