02-28-2012 03:45 PM
I had just purchased a Dell running a recently installed and genuine Windows XP SP3. However, It was recommended I install drivers and security updates using windows update. Makes sense right?
I booted it up originally and everything was instantly working great with my Logitech Cordless Keyboard and Mouse. I did a custom update install for the recommended drivers and after it had restarted the computer my mouse and keyboard were disabled and the generic pop up for "new hardware found" now displays. Only I can't do anything to action it since my mouse/keyboard are now dead. All usb ports have the same result with a variety of other usb mice I have. I do not currently own a PS/2 mouse but will hunt one down if it is suspected that that may resolve this.
I followed Windows recommendations from their troubleshooting area including resetting the BIOS default which also had no effect. I can't enter WIndows from safe mode since it requires an active mouse to pass the admin area. Additionally, clicking the start button from the landing screen on regular boot up is obviously not gonna happen.
Other than a complete re-install of WIndows is there a more reasonable solution to resolve this? And does somebody know why this has happened?
Thanks in advance.
03-02-2012 08:41 AM
You should be able to run a Windows repair if you can go to bios, change the boot order to boot from CD first and boot from your Windows CD.