05-16-2012 08:33 AM - last edited on 05-16-2012 08:46 AM by Taylarie
Hi. I pre-ordered an Ultrathin Keyboard Cover for the iPad and now I'm seeing that some people have already purchased the unit in stores. If stores have the item, why is my order still in "pre-order" status? Should I cancel my pre-order and find one in the stores?
My order number: (edit out personal information)
06-15-2012 09:31 AM - edited 06-15-2012 09:32 AM
I ordered this item on May 1. It is now June 15. I wrote to Logitech last month about the delay and was told that the product would be released to Canada on May 23. I called today and customer service said they could not help me. No information about Canadian release. No indication the product would be available anytime in the near future.
Why even offer the product for pre-release if you have no intention of shipping it once it is released?
I notice now the Logitech site will not allow purchases outside of the US. I suppose this means I'll never receive the product.
I've been a customer of Logitech since I bought my first mouse and keyboard back in 1984 and have always thought highly of the company. This experience has changed my mind.
07-03-2012 04:04 PM
So here it is July. I pre-ordered the keyboard on May 5. There was no indication that the product was unavailable to Canada.
I wrote to customer service and was told May 23. Mid June I called customer service and was told they couldn't give me any information; only that the product had not been released to Canada yet. There was no estimate, no search for information. I was told "there is no way for me to know anything about when the product might be available". Customer service that knows nothing and has no motivation to even find out.
So I cancelled the order at the end of June.
July 3 and I walk into my local Staples and there are 10 of them on the shelf.
No idea when the product will be released to Canada? Obviously Staples had some idea.
So it is clear to me that Logitech values the big box stores ahead of individual customers. I guess that is always the case with big multinational corporations. I've just never seen the blatant open disrespect.
A company that actually cared what people think would have at least restricted the online pre-ordering of a product they know will not ship to you until well after it is in your neighborhood WalMart.
BTW, in all the customer service correspondence I've had with this company about this issue, not one of the messages gave me any indication the individual spoke English. Even if English is your second language there is a spellcheck and grammar check built into MS Word.