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Logi Nu
nolimitwufei
Posts: 2
Registered: ‎10-15-2012

Unifying receiver problem

unifying software doesn't recognize the unifying receiver for my K750

Support Specialist ★★★★
Vanessa1031
Posts: 5,507
Registered: ‎07-11-2012

Re: Unifying receiver problem

Hello nolimitwufei,

 

Is the Unifying receiver being detected by the computer?

 

Which Operating System are you using?

 

Have you done the things in the following FAQ?

 

Connecting a device to a Unifying receiver

 

Please let me know what happens.

 

Regards,

 

 

Vanessa
Support Specialist


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Logi Nu
nolimitwufei
Posts: 2
Registered: ‎10-15-2012

Re: Unifying receiver problem

Hi Venessa,

Yes, the Unitying receiver is detected in the device manager but when I open the unifying software to run through the connection process, the second page asks me to plug in the receiver and press next when it is detected but detection never occurs. I haven't looked at your link yet but it says "connecting a device to a Unifying receiver" and it seems what I need is "connecting a Unifying receiver to your PC".

P.S. I'm running Windows 7.

Thanks.

Support Specialist ★★★★
Vanessa1031
Posts: 5,507
Registered: ‎07-11-2012

Re: Unifying receiver problem

Hello nolimitwufei,

 

  • Try the Unifying receiver on different USB ports to see if works.
  • Try it with a different computer to check if is a hardware issue.

If this issue persist, there's probably a hardware failure with the Unifying receiver, you can purchase a new receiver on Logitech Part Store.

 

Regards,

Vanessa
Support Specialist


Support + Download | Contact Support | Manuals | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.