04-12-2012 06:26 AM - edited 04-12-2012 06:38 AM
I've just purchased the combo mice + keyboard MK220. They work just fine on any computer but mine. I tried to install the drivers through suggested softwares on download page by Logitech (of course for MK220). I also tried "logitech connect" but it stuck after I click the 1st next button (I guess because the Windows doesn't recognize the usb receiver). So I'm thinking it might get the job done if I install the driver manually (by copy some .inf or .sys files or so to window/system32/drivers), or else? Please help! Thank you!
PS: I've checked the battery and USB port and there's nothing wrong. I think the main issue is the Windows 7 itself, but waiting for the respond from Microsoft is quite depressed for me. I've done the the thing with the previous mouse by manually install the driver, and it worked well!
04-13-2012 01:19 PM
If you are using a desk top, shut down the computer and unplug it from the power supply for 20 minutes. If it is a lap top, remove the battery according the manufacturer's instructions for 20 minutes.
04-13-2012 07:42 PM
Thanks for your reply Cintech! I leave the laptop without battery overnight but I didn't work. In fact, they worked well in a boot from CD windows-XP, but back to the main OS everything's still the same. I've also tried to delete drivers in Universal Serial Bus controller (device manager), then all the drivers updated themselves but the 2 "USB receiver"
04-16-2012 07:23 AM
Based on your description, it seems that you may have installed a third party application that has damaged or corrupted the USB HID drivers. Did you in stall an application that enabled you to use a console game pad on that system?
12-01-2012 07:08 AM
I have exactly the same issue with the mk220 combo on a windows 7 32-bits system.
Sometimes plug and play gives the message: Driver not found or Failed to install
The hardware is fine, tested it on a windows 7 64bit machine.
Is this issue solved?