Keyboards and Keyboard/Mice Combo Sets

[mavsoft]

Hello All

Ii have a Wireless keyboard K350 and a performance mx mouse connected by a unifying receiver

1) If i enter in the bios my keybord and mouse works perfectly (ASUS motherboard). So its not a match issues between all the devices

2) Il i boot with window 7 the keyboard and mouse are not working at the login screen for 5 to 10 seconds. I have to wait. My windows 7 is  on a SSD drive with a I7 processor. So the boot is quite fast. 

3) If i install setpoint it is even worse. The keybord and mouse are not effective for more than 15s.

4) if i use a normal USB  keyboard the keyboard is effective immediatly

5) i have try to move the Unifying receiver on several usb port but the result is the same

Any advice ?

[jam0209]

Hello mavsoft,

•  Power drain both keyboard and mouse by holding any key or button on the device for 20 seconds without the batteries
•  Replace the batteries
•  Download and Install the  Unifying Software, click on the advance button and un-pair and pair the device

jam0209

Support Specialist

      
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[Chris985]

Hi,

just came here by google, as I got the same problem here with my performance MX mouse. 

It used to work fine as long as i also used my K360. I switched to another (non Logitech) keyboard, since then I have this strange waiting time, everytime I reboot windows.

I tried to un-paire and re-paire the mouse (the K360 un-paired), but I still have to wait about annoying 20 seconds, till i can use the mouse. 

[Chris985]

*push*

[Vanessa1031]

Hello Chris985,

So just to be clear, the K360 has been un-paired using the Unifying software, if you press the Advance button, you don't see it anymore, correct?

If this is correct, the delay or lagging issue can be caused by a connectivity problem.  Check out the following FAQ:

My Performance Mouse MX frequently loses connection

Regards,