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Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011

Re: Wireless Keyboard Not Working

Hello Zielak92,

 

If you find the information posted below does not help, please post the M/N located on the bottom of the keyboard and I will sort it out for you.  All of these use different receivers.

 

 

Wireless Wave Combo MK550

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/18210/section/troubleshoot/crid/433/lt_p...

 

Cordless Desktop® Wave Pro™

http://buy.logitech.com/store/logib2c/en_US/DisplayCategoryProductListPage/categoryid.28106100

 

Wireless Desktop MK700

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/13864/section/troubleshoot/crid/433/lt_p...

 

Best Regards,

Knowledgebase | Downloads + Get Parts | Contact Support | Manuals | Warranty | Rebate
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BrittanyStarr
Posts: 2
Registered: ‎03-07-2012

Re: Wireless Keyboard Not Working

Hello ,

I need some help please with a MK520 Wireless Keyboard and Mouse combo I just bought. The mouse seems to work fine as soon as I plugged in the receiver. I needed to download the Setpoint software and so I have. It is the latest version just downloaded today. But my keyboard has not worked once. I have been reading forums all day to no avail. I put fully charged batteries in it. I has never been recognized by the Unifying software either. CTRL + ALT + F12 does nothing. I would like to fix the keyboard and not have to take it back . Please help!

 

M/N Y-R0012

MichaelKenward
Posts: 2,260
Topics: 15
Solutions: 106
Registered: ‎01-21-2007

Re: Wireless Keyboard Not Working

If the mouse is working, this suggests that the Unifying receiver installed just fine and Windows recognises it.

 

Have you run the Unifying software to see if it recognises the keyboard? It isn't clear from your description if you have tried this.

 

Keyboard and mouse should arrive paired (and locked) to the same Unifying receiver. But something may have gone wrong.

 

(I have no idea what CTRL + ALT + F12 is supposed to do.)

 

 

__________
MK
Just another customer.

M570, Cordless Trackball | Cordless Trackman Wheel | T650 Touchpad
K800, K360, K340 keyboards
QuickCam Pro 9000 | H600 headset
SetPoint Control Centre version: 6.52.74 | Driver version: 5.52.29
Windows 7 Home Premium 64-bit & 32-bit

If you find a solution to your problem, mark it as "solved". This assists people who are looking for help with their problems.

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BrittanyStarr
Posts: 2
Registered: ‎03-07-2012

Re: Wireless Keyboard Not Working

The unifying software never  recognized it. it was on the Mouse and Keyboard settings but nothing in there helped. I tried to re-pair it and now its not showing up in the settings anymore nor is it being recognized by the unifying software.

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011

Re: Wireless Keyboard Not Working

Hello BrittanyStarr,

 

Please contact Logitech Customer Care for your region.

 

Best Regards,

Knowledgebase | Downloads + Get Parts | Contact Support | Manuals | Warranty | Rebate
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
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Nick74
Posts: 1
Registered: ‎03-20-2012

Re: Wireless Keyboard Not Working

I have a Logitech Deluxe Desktop 660 combo set.

 

I had Windows vista (and in the end turned it into win 7) and it worked fine.

 

I have now brought it to a new machine which has windows xp and the mouse works fine, (even configured it using setpoint) but the keyboard is not connecting at all.

 

I have replaced the batteries

Reset the connecter device by holding button for 10 seconds

changed the USB port 

 

Any more ideas?

 

Nick

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Wogitech
Posts: 1
Registered: ‎03-20-2012

Re: Wireless Keyboard Not Working

[ Edited ]

My Logitech K260 keyboard randomly locks up and does not respond. Sometimes just briefly, sometimes for longer.

 

I notice it most when playing Skyrim, however it happens a lot also when I play my second favourite game, Spider Solitaire. It also happens when using mozilla, word processing programmes and others.

 

The mouse seems ok.

 

Using it on Windows 7 64x. I have the latest drivers.

 

Can anyone help me with this problem? I have looked all over the internet and have found nothing helpful, and it is making me sad.

 

thanks

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elubo
Posts: 1
Registered: ‎05-05-2012

Re: Wireless Keyboard Not Working

My keyboard works but the num section does not work

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Goatbiker
Posts: 1
Registered: ‎06-08-2012

Re: Wireless Keyboard Not Working

I have a k260/m260 combo, and I can wake the computer with a mouse movement or keystroke, but when it comes awake, the mouse and keyboard are not connected, and I have to re-start. New batts, Win 7 /64 home.

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Vincent191
Posts: 2
Registered: ‎07-25-2012
0

can't type capital letters using shift key

I have a Logitech M320 keyboard.  All of a suddent I can't type some capital letters when I hold down the shift key, I have to press the caps lock.  

Shift a selects all. 

shift r,y, u, f, g , h,k, b  nothing types

 

It's making it tedious to get my work done.

 

any ideas on how to fix this?