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Logi Nu
line1881
Posts: 2
Registered: ‎09-07-2006

Wireless Keyboard Not Working

Good evening, I have two wireless keyboards, one from the MX series and the other one is a Cordless Comfort Duo.  Both keyboards will not allow me to use the letter and number keys but if I press the top functions keys such as music or standby it works.  I do not have a clue why this is occurring.  IF you have a solution please advise.
 
Thanks,
 
line1881
Retired Logitech Employee / Moderator (Inactive)
bluja000
Posts: 1,297
Registered: ‎06-22-2006

Re: Wireless Keyboard Not Working

Make sure the "F" light on the receiver is on. Make sure you have the software installed. Then follow the instructions in this document. (use the left hand keys, not the right hand, when following instructions)
Logi Nu
line1881
Posts: 2
Registered: ‎09-07-2006

Re: Wireless Keyboard Not Working

I thank you for your response.  Do you know why this occurs?  Is there a combination of keys that when pressed causes this issue? 
 
Thanks,
 
Greg
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miannini
Posts: 1
Registered: ‎11-08-2006

Re: Wireless Keyboard Not Working

I am experiencing this "non-working" issue with my LX-700 keyboard. My PC is running WinXP-Media Center and it went to the login screen, thus I can't provide a password for login into the system. How can I activate the Secure Mode Wizard while being in this login screen?
 
Thanks
Retired Logitech Employee / Moderator (Inactive)
bluja000
Posts: 1,297
Registered: ‎06-22-2006

Re: Wireless Keyboard Not Working

Unfortunately Miannini, you would need to get another working keyboard on your system, so that you can get all the way into windows. The software won't activate for the purposes of following the instructions that I gave earlier until you are in windows. Since you can have multiple keyboards and mice on your system, you can leave your working keyboard installed, as well as the non-functional "unsecured" keyboard plugged in. After getting into windows, simply follow the instructions, making sure to use the unsecured keyboard to bring up the commands and follow the on-screen prompts.
Support Specialist
vinc
Posts: 1,008
Registered: ‎06-20-2006

Re: Wireless Keyboard Not Working

Hi line1881,

 

Welcome to the Logitech Online User Discussion Forum

 

First I would like to thank you for choosing Logitech keyboard/mouse as your desktop unit. From your post, I see that you have a question on why the some keys are not working.

 

May I know whether have you managed to source out any fixes to get it to work?  Perhaps you may want to reset the receiver to clear the memories from the receiver where it could be holding the previous values.

 

1. Re plug in the receiver to USB port (please use one connection at a time, either USB or PS2)
2. Press and hold the connect button for 10secs on the receiver to reset
3. Upon reset, reconnect the receiver and the mouse

Title: Cordless keyboard or mouse does not connect
URL: http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=17­&p_created=1083693317

 

Please do let me know if the issue still persists so that I could offer further assistance if needed.

Logi Nu
Legendz
Posts: 1
Registered: ‎08-28-2008

Re: Wireless Keyboard Not Working

i have the smae problem im on vista and i have the new wave kb mice combo and my mouse is working but my kb is not responding ctrl alt f12 works also the calculator button works but the keys are not and it happens so suddon i get up to grab something and the kb not working normally uninstalling it works but its not working this time plz any info. will help
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mpgarr
Posts: 2
Registered: ‎11-06-2009

Re: Wireless Keyboard Not Working

I have Windows 7--I have the 1500 Cordless Internet desk set--the mouse works fine--and the function keys of the keyboard work fine as do the email, music and other function buttons--but I cannot type with the keyboard..

 

What is going wrong and what can I do to get the number and letter keys to function as they should??

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Sylon
Posts: 1
Registered: ‎11-06-2009

Re: Wireless Keyboard Not Working

[ Edited ]

I am having this same issue.

 

The problem isnt that the keyboard isnt connected, because it is connected to the receiver (otherwise the calculator and other hot keys wouldnt work either). The problem is that the regular QWERTY keys are unresponsive. The Number pad is suffering the same fate, unresponsive.

 

I can press the PC key and up pops a message saying that the connection with my keyboard is good. However still getting unresponsive keys on the keyboard. The keyboard did work properly right when I plugged in the receiver for the first time. However a few minutes after that, it stopped working.

 

I am running Windows 7 Home Premium 64-bit. Not sure if this has anything to do with it, but I am also running a Logitech LX8 wireless mouse, which is working absolutely perfect, and was installed shortly after the keyboard was. If this doesnt get resolved in a day or so, Im taking the keyboard back to the store.

 

 

EDIT: My keyboard in question is a Logitech MK300.

Logi Nu
mpgarr
Posts: 2
Registered: ‎11-06-2009

Re: Wireless Keyboard Not Working

I fixed my probllem on my own.  After looking at the current product line--I realized that the set I bouught was a few years old, from 2007.  I found a software update for the model of keyboard and mouse for Windows 7--I downloaded the updated software and eazy, peazy---the problem was taken care of---I suggest you try the same thing for your keyboard.