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djexby
Posts: 10
Registered: ‎07-12-2006

Wireless Keyboard and Mouse (S510) not recognized via USB

Ok - I've been having terrible problems with Logitech products being recognized via my USB interfaces. I really hope someone can help me with this.

The receiver is not recognized on my desktop, on my laptop it's recognized just fine. They are both running Windows XP Professional 2002 SP2. They are both completely up to date with patches, I checked them both last night.

When I plug in the receiver to my desktop this is what happens.

1. It's immediately recognized as 'USB Receiver' then windows prompts me to let it go online to search for new drivers or not - I've tried all options here.
2. It then fails to find any suitable driver stating that installation of this hardware has failed and that it might not function properly.
3. In my Device Manager I can see 'USB Receiver' with a yellow exclamation indicating that installation of the device has failed.
4. I've gone so far as 'forcing' the driver to the below 'USB Human Interface Device' (I would have started with USB Composite device, but it's not presenting that as an option when I select Universal Serial Bus controllers.
5. I have 'uninstalled' the device from my Device manager and gone through this same process dozens of time now at least.

This is in contrast to my laptop.

1. The receiver is recognized as a USB Composite device (which makes sense...keyboard,mouse,etc)
2. It installs drivers for the composite device recognition then proceeds through several others...USB Human Interface Device, HID-compliant device, HID-compliant consumer control device, HID Keyboard Device, HID-compliant mouse, etc.
3. Installation completes, I can connect my devices.
4. Only after going through all these steps did I begin to see any metion of a 'USB Receiver'

I have had a very similar issue with a webcam a few months ago which still is not recognized and installed properly. I've resorted to having to use the keyboard and mouse vial ps2 connetions...ugh. I surely need them to work over USB because I have a USB based KVM switch for home which does me no good with my desktop not recognizing. Any help is so muchly appreciated.
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ataller
Posts: 1
Registered: ‎12-27-2006

Re: Wireless Keyboard and Mouse (S510) not recognized via USB

I am having the exact same problem. Is there a solution out there?


Adam
Logi Browser
djexby
Posts: 10
Registered: ‎07-12-2006

Re: Wireless Keyboard and Mouse (S510) not recognized via USB

Sorry, I've not come across anything that works. I'm still having these problems with my webcam. I acutally don't have that computer that was having that problem any more. However, the webcam still doesn't work. Sorry, but I've noticed that when logitech stuff doesn't work, it *really* doesn't work.
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tike
Posts: 1
Registered: ‎07-03-2008

Re: Wireless Keyboard and Mouse (S510) not recognized via USB

I have a similar problem.  I am using a wireless VX Revolution mouse.  I can connect and use it on my laptop computer, but it only works on one USB port.  If I try to connect it to any other USB port on my laptop I experience the same problem mentioned here.  It recognizes the USB receiver and proceeds with the New Hardware Wizard.  At this point the wizard cannot find any compatible drivers, no matter which steps you take through the wizard (automatic install, manual install, manual selection of inf file, manual selection of HID compliant device).  Nothing works. 
 
If anybody has any clues as to how to get around this problem, please share.
 
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Wireless Keyboard and Mouse (S510) not recognized via USB

Hi,
 
These kind of problems can be caused by several factors:
 
a) Driver/software issues - Clean install SetPoint.
b) USB driver issues - (Update USB drivers; contact your hardware manufacturer if you need assistance with this)
c) Defective USB port - Try a different port
d) Defective mouse/receiver - Warranty replacement
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NappyTech
Posts: 4
Registered: ‎02-16-2009

Re: Wireless Keyboard and Mouse (S510) not recognized via USB

In my case i did not have usb.inf on my laptop. Once i got that it recognised my (mx revolution) receiver as composite device
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Wireless Keyboard and Mouse (S510) not recognized via USB

Hi:smileyhappy:,

 

Cases where the 'usb.inf' is missing will usually  result in a 'The device failed to install' or similar error messages in Device Manager for the receiver (or mouse if it is a corded mouse), like in djexby's case.