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Logi Nu
Mockery0
Posts: 2
Registered: ‎03-17-2012

YR0017 K360 not working

My girlfriend brought the K360 home and I plugged in the USB adapter in. Windows 7 (Bit) (HP G60 Notebook PC) recognized and installed the drivers needed. But the keyboard does not work. I tired all three USB ports and they all install the needed drivers but still nothing. I've also uninstalled the drivers and let them reinstall themselves. Replaced the batteries in the keyboard. But still nothing. Is there some kind of compatibility issue with HP G60 and the logitech K360 or is it just my luck?

 

OR could it be that this computer was upgraded to windows 7 and was originally Vista. I've tried everything to the best of my knowledge with some help from preexisting posts on this forum.

 

Anyone got any ideas? I'm open to any suggestion, aside from throwing the keyboard and the computer out the window. My girlfriend would kill me if I did that =P

MichaelKenward
Posts: 5,068
Topics: 16
Solutions: 237
Registered: ‎01-21-2007

Re: YR0017 K360 not working

The K360 is a unifying keyboard.

 

You may need to run the unifying software to pair the receiver and the keyboard.

 

If you don't have the software, then you can get it from the support page for that keyboard.

 

Wireless Keyboard K360

 

 

__________
MK
Just another customer with time on their hands.

M570, Cordless Trackball | Cordless Trackman Wheel | T650 Touchpad
K800, K360, K340 keyboards
QuickCam Pro 9000 | H600 headset
SetPoint: 6.61.15 | Driver version: 5.60.73 | LWS 2.31
Windows 7 Home Premium 64-bit & 32-bit | Windows 8.1 Update

If you find a solution to your problem, mark it as "solved". This assists people who are looking for help with their problems.

Logi Nu
Mockery0
Posts: 2
Registered: ‎03-17-2012

Re: YR0017 K360 not working

I tried it, but it never says that the USB is connected. I've tried unplugging it and plugging it back in but it doesn't seem to sense it's presence in the computer. Even though when I put the USB in it downloads the drivers needed.

MichaelKenward
Posts: 5,068
Topics: 16
Solutions: 237
Registered: ‎01-21-2007

Re: YR0017 K360 not working

One cause of this sort of thing can be left over rubbish. Stuff like drivers for USB kit that isn't there any more.

 

You may have to go through a complicated process of removing "hidden" USB drives.

 

That is probably best done with "proper" support from Logitech's hired hands. Searching this place might throw up something.

 

Did you try running the Unifying software in "Administrator" mode?

 

 

__________
MK
Just another customer with time on their hands.

M570, Cordless Trackball | Cordless Trackman Wheel | T650 Touchpad
K800, K360, K340 keyboards
QuickCam Pro 9000 | H600 headset
SetPoint: 6.61.15 | Driver version: 5.60.73 | LWS 2.31
Windows 7 Home Premium 64-bit & 32-bit | Windows 8.1 Update

If you find a solution to your problem, mark it as "solved". This assists people who are looking for help with their problems.