Keyboards and Keyboard/Mice Combo Sets

[zacmccormick]

First of all I would like to say this an AMAZING product. I love it. This device can completely remove the need for a mouse for my home theater! There is 1 shortcoming though, there's no way to disable the clicking of the touchpad that I have found. I see another thread on the forum with only partial resolution from Logitech Support and the thread appears to be locked. The only resolution I see from Logitech Support is someone saying that "It's a hardware limitation and there is no way to disable the double click of the touchpad". Does this include single clicks as well? I don't mind if I can't disable the double clicking, as that is much less likely to happen accidentally. In the couple days I've had the keyboard, numerous times I've accidentally opened a web page, clicked a link, or dragged something because the trackpad registered a left button down event when I placed my finger on the touchpad while just trying to move the cursor!

I have to be honest and somewhat facetious here, the "touch to click" is so sensitive that I seriously wonder if anyone at Logitech even tried this feature before shrinkwrapping it. I hate to be someone who is being so nitpicky about 1 little thing, but surely Logitech can sympathize with people who were willing to pay literally 5x the cost of most keyboards to get the "World's Most Advanced Keyboard". My problem is that this is by far the coolest keyboard around, but this feature essentially kills the usability of the touchpad.

So please don't just reference the other thread and close this, I've read the entire thread and the fact that I'm posting this suffices to say I didn't find all the information I was looking for (feature requests aside). What I want to know is, a.) are ALL of the touchpad features implemented purely in the hardware? and b.) if so, are there any plans in development of a new hardware revision to mitigate this problem, either by disabling the clicking (clicking ONLY, I want the mouse movement) all together and/or adjusting the sensitivity? and c.) why is the other thread locked? To prevent people from expressing their desire for this to be resolved? "It's in the hardware, not fixable" is hardly an acceptable response. Anyone who buys this ridiculously expensive keyboard is likely a loyal Logitech customer and expects a little more.

[TRL2]

I agree with 100% of what this post says. I know there is another post (I think going back to 07) on the same topic.

There have been numerous up-dates to SetPoint since then, but still the hated touchpad click issues.

I will never understand why Logitech doesn't provide any answer, even if it is "no way possible" with a good explanation why. It seems like such a simple software issue that ignoring it so long is very disapointing. How can they not support their top line keyboard? I am a great Logitech fan. My Harmony is one of the best products I have ever bought and in almost every other way the Edge is great. What should be a small problem now has me getting ready to buy the Microsoft Media Keyboard just to get around this issue.

I believe I found a hack online to fix this for the Mac version with a lot of searching, but nothing for the Windows user. If somehow I missed it,would someone please let me know.

[thepuma]

logitech's answers are ridiculous. This cannot possibly be a "hardware issue". The hardware sends a signal that is read by software and translated into movements of the mouse. Just disable the "touch-click" signal in the software. duh.

Anyway, could you please post or send me your Mac hack? I need it badly. I keep deleting things from my dock and such when I don't want to. I am so tired of accidentally adding appointments to my calendar. It's freaking annoying.

send to stevepuma at gmail dot com please.

[Trusselo]

ive had mine for over a year and dont have problems with the way it works because it works exactly like every touch pad on every laptop ive ever used there just a bit smaller.

Message Edited by Trusselo on 07-13-2009 07:29 PM

[zacmccormick]

 Actually I use laptops all the time. Almost all laptops have the ability to disable this feature, which is what I do. It isn't a matter of "getting used to it". I just don't want it.

[Trusselo]

then im not sure i know what you are talking about because i dont experience what you are describing (as is).

maybe logitech was correct by saying hardware issue (aka your board isnt responding correctly)

Message Edited by Trusselo on 07-13-2009 07:27 PM

[thepuma]

Trusello,

I am not sure what you hope to gain by being so contrary. Many people have said that this is an annoying problem that they would like fixed, and your response is "just deal with it". Don't you have better things to do?

I spok with a friend who worked in electronics for Motorola, and he agreed that calling it a "hardware problem" was simply avoiding the issue and admitting that you don't really want to take the time to fix it.

I have used many other touchpads before, and they all allow you to disable the "touch-to-click" feature if you like. There is no reason why the DiNovo can't be made to do the same. It should be an easy hack to the firmware.

Steve

[Trusselo]

im not trying to gain anything you dont have to take things so personally.  just about anyone can agree that "hardware problem" responce CAN be an easy way to pass off a problem a user is having due to lack of other people having the same problem and bringing it to their attention.

all i am trying to say is that i dont experiecne accidental clicks while using the touch pad as to not scare any potential buyers away.

I (me, moi, j'ai) dont find any thing wrong with how it works. that is all i wanted to say.

Message Edited by Trusselo on 07-13-2009 07:27 PM

[zacmccormick]

@Trusselo The "hardware issue" response from the other thread has nothing to do with *faulty* hardware. The "hardware problem" is a design flaw and/or missing feature of the hardware. Every touchpad I've ever used had the ability to disable the clicking on the pad itself and just use the tactile buttons for click events. This ridiculously expensive "Worlds Most Advanced Keyboard" lacks this simple feature. Even if the sensitivity was at a reasonable setting I would still disable this feature because I just don't like doing mouse clicks without tactile feedback, it's dangerous. If you have file shares across production servers you could potentially drag/copy/move entire directory paths inadvertently. This will inevitably happen without any feedback.

My original post should not scare away any potential buyers, I gave the product very high praise. Rather it's informing them of a potentially "hidden feature" that isn't printed in the fancy font on the box!

My speculation:

The "hardware issue" is that the device doesn't differentiate between the mouse button click and the touchpad click. Both events are sent to the driver identically, so the driver gets a "left button down" message and it has no way of knowing whether the click came from the touchpad or the mouse button on the keyboard. This prevents them from fixing this with a software update, and also prevents someone from writing a Windows hook to do it. By the time any code gets to look at the input, it's already been translated. If this is the case, they would need a new hardware revision which adds this capability. It's hard to say for sure, but maybe someone from Logitech could clear this up

Might be possible to take the thing apart and disconnect that sensor, if it's separate from the other sensors... now that would be a hack!

[thepuma]

Search the forums. There are TONS of people experiencing this problem.

Not to mention that is an EXTREMELY ANNOYING problem. I am constantly having to delete calendar appointments because it keeps clicking and dragging when I don't want it to. 

The bottom line is that I SPECIFICALLY purchased this keyboard because it has the touchpad built-in. I use it at café's, specifically to alleviate carpal tunnel problems. In this regard it is absolutely wonderful. This keyboard is a great piece of design, all the way through. Which makes it even more frustrating to have such ann annoying and pervasive flaw.

This IS potentially fixable by Logitech, which is what makes it so frustrating. That much is obvious to everyone.