10-03-2011 08:15 AM
I just received my keyboard and I love it. But, when I hit the shift key to make a capital letter, some letters don't work. I have to hit the caps lock and do it that way.
10-03-2011 12:38 PM
I'm having the same problem and hoping for a solution. I'm finding this to be the case when trying to type in Q, U, Z, F, L and +.
I got those typed into this text box by holding down shift, depressing the key in question (such as the = key to create a "+" sign) and while keeping the targeted key held down, releasing shift. I then have about a split second to release the key before I end up with a series of the same character.
So pattern has to be: Hold Shift -> Press Target Key -> Release Shift -> Release Target Key.
10-05-2011 08:49 AM - edited 10-05-2011 08:49 AM
Hello Imcfarlin and linda102,
Do your keyboards behave this way if either the left or right shift keys are used ? What operating system is this happening on ? If possible please try the keyboards on a different system if the issue follows the keyboard this would indicate a hardware problem . If the issue is not happening on a different system you will need to look at your operating system and language selection . Please post your findings when time permits .
10-05-2011 09:48 PM
I've been experiencing the problem at work, on my Windows 7 Ultimate laptop (Dell Precision M6500).
I brought the keyboard home today to try on my home desktop which is also running Windows 7 Ultimate. I'm currently experiencing the exact same problem with the exact same keys (F, U, Q, Z, L, +). The issue comes up intermittently but lasts hours, up to a full work day. Yesterday, on 10/4, I went through an entire day at work without experiencing the problem.
10-06-2011 08:11 AM
Since you have experienced this issue on different systems , I suggest contacting Logitech Customer support for your region as this would indicate a hardware failure.
10-10-2011 09:06 AM
At work, I'm about 2' away from the receiver. At home, about 4'. I'm just going to go ahead and return this to the retailer and purchase another illuminated keyboard instead since that's been working well for a while now.
11-06-2011 12:48 PM
I am having the exact same issue on my PC.
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X58A-UD3R
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 2896MB used, 13482MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
05-05-2012 10:23 AM
this pattern seems to work and i have the exact same issue. also, i noticed that the problem exists with the right shift and not the left. Strangly enough i found out that the "D" can not be typed with right shift but the left shift is ok and the "U" can not be typed with left shift but is ok with right. what on earth is wrong with this keyboard!!!