06-10-2008 05:23 AM
06-13-2008 06:02 AM
06-19-2008 06:45 AM
First, Logitech does support their products when used via a KVM, since the KVM often does not send the "real" mouse information to the computer, but one created by the KVM itself.$
Personally, I have only see a very few (and very high-end, i.e. price above 300 USD) KVM's work fully for complex devices, i.e. mice and keyboards with more that the standard AT and 3 button mouse setup.
Have you tried to use the desktop directly on the computer and see what happens?
06-19-2008 07:29 AM
06-25-2008 01:02 PM
11-06-2008 02:58 AM
11-06-2008 06:35 AM - last edited on 11-07-2008 01:58 PM by Pegasus
This apparently has been going on for a while now, if you check the forums, and Logitech has two standard responses:
1. Remove and reinstall the drivers and software (which nevers works! I have done that about 10+ times and it NEVER works).
2. They pick apart your setup trying to find something that will let them point the finger somewhere else (like a KVM, however if you remove all their petty complaints the software will still NOT work and they will revert to #1).
Pretty usless tech support and bad customer service!! There is someone who has "fixed" the Logitech drivers and opened them up so you can do what you want. I have been using them for about 4 months now and I have not had a problem yet. Which just goes to show you how little Logitech cares about their end users cause if some guy can fix the problem then Logitech just does NOT want to spend any money and doesn't care what their customers say/think! The software that works is called uberOptions (http://www.mstar.net/users/rlowens) and you must have SetPoint installed (4.04 is what they recommend). It basically opens up the SetPoint software (takes away the Logitech restrictions like not allowing you to edit all the special buttons on your keyboard) and makes it run properly.
I still have not heard anything from Logitech to date so obviously they are not concerned, so really there is only ONE solution. DO NOT BUY ANYTHING FROM LOGITECH!! Once enough people do this they will have to fix it or go bankrupt. Harsh, but what options are they giving us? I have implemented this recently when we needed 25 new keyboards and mice. There were 3 companies suggested, one of which was Logitech, and 5 minutes of my recent experiences was enough to take Logitech completly off the table. My opinion will stay the same and they will stay out of the possibilities list until some SERIOUS changes occur internally there and they start treating their customers better. Word of mouth is the best way, and believe me I'm pretty loud.