Legacy - General Discussion

[JB123]

Can anyone explain this to me.  I got this wireless mouse and keyboard from someone (Keyboard: Y-RR54 , Mouse: M-RAK89B) and they seemed to work just fine until I installed the specific Logitech SetPoint software.  Now I have lost functionality on the mouse and the keyboard keys overwrite my commands with garbage.  For the mouse I have lost basic scrolling funtionality when I am using the system with the SetPoint software however if I switch my KVM to another system then the mouse scroll works fine.  I cannot find anywhere in the software that would allow me to set the scroll to Basic Scrolling (there is AutoScroll, Universal Scroll, etc...).  Also, I use the mouse left handed and every morning when I log into my machine, with the SetPoint software, I have to open Control Panel and reset the mouse to Left.

1.  How do I set the scroll wheel to BASIC SCROLLING when using the system with the SetPoint software?

2.  How do I keep the Left Handed mouse functionality between reboots?

Since I am using the most recent drivers and software the only solution that I can see is to stop using it, but then I lose funtionality on the keyboard and extra buttons...  Does anyone have any ideas?

Cheers,

J.

[JB123]

Three days, 46 viewings and still no solutions...?   Are there not any Logitech support staff people checking these forums?  If not then this forum is pretty useless...   Really, no one else has ever hit this problem before with these mice/keyboards?

J.

[PeterDB]

Hi,

First, Logitech does support their products when used via a KVM, since the KVM often does not send the "real" mouse information to the computer, but one created by the KVM itself.$

Personally, I have only see a very few (and very high-end, i.e. price above 300 USD) KVM's work fully for complex devices, i.e. mice and keyboards with more that the standard AT and 3 button mouse setup.

Have you tried to use the desktop directly on the computer and see what happens?

/Peter

[JB123]

I have never had any issues before this and I have used countless mice/keyboard combo's (and single devices) through various KVM's (high and low priced units) and I have never had any issues before this.  This KVM has multiple PC connections and can be banked to 4 other units like itself, and is quite expensive.  And, here's the cool part, if I hook up the KVM to this PC and another (exactly like the first).  Install the software on one PC and NOT the other, then when I log into the first one I cannot use the scroll function, etc...  But everything works fine on the second computer (except that I don't have all the functionality cause I don't have the software installed)...  The same thing happens when I remove the KVM and just use the two PC seperately.  The one with the software installed doesn't work whereas the one without the software works just fine (but is limited due to lack of software).  Seems to me that there is either something wrong with the software or possibly the mouse hardware (when the extended functionality is added through the software or controlled through the software) because the two systems are exact duplicates (hardware, software and patches/updates...).  Very frusterating!

J.

[PeterDB]

What about when you boot up with the desktop connected?

/Peter

[JB123]

  Oh, maybe I should have been clearer.  When I said that I tried the computer when disconnected from the KVM I meant that I disconnected them.  Turned them off.  Connected the mouse/keyboard combo to each seperately.  Booted the machine...

  So, basically the same thing that always happens.  The same thing that happened this morning and after lunch today.  I have no scroll at all on the machine with the SetPoint software but the one without the software the mouse works like a normal mouse.  I also had to reprogramm the keyboard's special keys with what was in there last night.  This thing **bleep**!  What a waste of money...!

Disappointed!

[cwharts]

JB123 - I am having a similar problem with setpoint, but mine is eratic zooming of the web page(s.) I can't determine what triggers it, but once it starts, I must kill setpoint.exe to end the problem. I have reinstalled the driver, but no change.

[JB123]

cwharts,

  This apparently has been going on for a while now, if you check the forums, and Logitech has two standard responses:

1. Remove and reinstall the drivers and software (which nevers works!  I have done that about 10+ times and it NEVER works).

2. They pick apart your setup trying to find something that will let them point the finger somewhere else (like a KVM, however if you remove all their petty complaints the software will still NOT work and they will revert to #1).

  Pretty usless tech support and bad customer service!!  There is someone who has "fixed" the Logitech drivers and opened them up so you can do what you want.  I have been using them for about 4 months now and I have not had a problem yet.  Which just goes to show you how little Logitech cares about their end users cause if some guy can fix the problem then Logitech just does NOT want to spend any money and doesn't care what their customers say/think!  The software that works is called uberOptions (http://www.mstar.net/users/rlowens) and you must have SetPoint installed (4.04 is what they recommend).  It basically opens up the SetPoint software (takes away the Logitech restrictions like not allowing you to edit all the special buttons on your keyboard) and makes it run properly. 

  I still have not heard anything from Logitech to date so obviously they are not concerned, so really there is only ONE solution.  DO NOT BUY ANYTHING FROM LOGITECH!!  Once enough people do this they will have to fix it or go bankrupt.  Harsh, but what options are they giving us?  I have implemented this recently when we needed 25 new keyboards and mice.  There were 3 companies suggested, one of which was Logitech, and 5 minutes of my recent experiences was enough to take Logitech completly off the table.  My opinion will stay the same and they will stay out of the possibilities list until some SERIOUS changes occur internally there and they start treating their customers better.  Word of mouth is the best way, and believe me I'm pretty loud. 

 Good luck.

J.

Message Edited by Pegasus on 11-07-2008 01:58 PM