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Logi Rook
majnu
Posts: 51
Registered: ‎05-14-2009
Accepted Solution

G27 Drivers causes PC to not boot and crash in games

Specs:

Windows 8 64

G27 Drivers/LGS Software Version: 5.10.127

 

This driver casuses massive conflicts with games and causes the mouse to stop responding and my PC to not boot up when I have my mechanical keyboard (Noppoo Choc Mini attached via USB) attached. 

 

I did a full re-install of Windows 8 today to try and identify the problem. The system was formatted before installation. 

 

After installing the G27 software my mouse would stop responding in games even when the USB for the wheel was not attached or powered from the mains. 

 

After restarting my system my PC wouldn't boot and would hang unless I plugged in a non-mecchanical Keyboard. 

 

I then restarted my machine and uninstalled the Logitech software; Deleted Logitech entries from the registery. In addition to deleting any Logitech entries from C:\Users\(My Name)\AppData\Local and Roaming folders.

 

After restarting my PC with my mechanical keyboard connected the PC would once again boot correctly and my generic mouse would work in games. 

 

I cannot use my G27 wheel because of the issues it causes. Will there be there be a driver update for this as it is causing conflicts at the software level. 

 

 

 

 

Logi Rook
majnu
Posts: 51
Registered: ‎05-14-2009

Re: G27 Drivers causes PC to not boot and crash in games

Are there any advanced tests I can carry out to see what and where the conflicts are before and after I install the g27 software? 

 

 

Logi Rook
majnu
Posts: 51
Registered: ‎05-14-2009

Re: G27 Drivers causes PC to not boot and crash in games

anyone?

Support Specialist ★★★★
daleLogi
Posts: 5,987
Registered: ‎01-06-2010

Re: G27 Drivers causes PC to not boot and crash in games

Hello majnu,

 

I tried installing the Logitech Gaming Software 5.10.127 on the Windows 8 Pro computer we have in the lab and so far, I haven't encountered any similar issues. Try installing the Logitech Gaming Software 5.10.127 after performing a clean boot and see if it helps resolve the issue.

 

daleLogi

Support Specialist

 

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Logi Rook
majnu
Posts: 51
Registered: ‎05-14-2009

Re: G27 Drivers causes PC to not boot and crash in games

Just closing this of as solved (hopefully) As I hate looking at topics where they are not updated with a solution. 

Logitech told me to try the below which did not work:

Quote
Thank you for contacting Logitech's Customer Care.

I would like you to try the following:

1. Uninstall LGS and eventual software for the mechanical keyboard

2. Put Windows in cleanboot

1.Press the "Windows + R" key to open a Run box.
2.Type msconfig and click OK.
3.On the General tab, click Selective startup.
4.Clear the Load startup items check box.
5.Click the Services tab.
6.Select the Hide all Microsoft services check box (at the bottom).
7.Click Disable all.
8.Click the Startup tab.
9.Click Open Task Manager.
10.On the Startup tab, right-click each enabled startup item and select Disable.
11.Click OK.
12.Click Restart.

3. Install LGS and keyboard software

4. Boot Windows normal
1.Press the "Windows + R" key to open a Run box.
2.Type msconfig and click OK.
3.On the General tab, select Normal startup.
4.Click the Services tab.
5.Clear the Hide all Microsoft services check box.
6.Click Enable all.
7.Click the Startup tab.
8.Click Open Task Manager and enable all of your startup programs.
9.Click OK.
10.Click Restart.

5. Test to see if it's working
 


I then when to the Asus website and installed AI suite 2 - only installing ai charger, usb boost 3, usb charger +

After a couple of restarts I can now have LGS installed and have my mechanical keyboard connected and boot into Windows fine.

Whether a fairy fixed the problem or it was solved by installing AI Suite 2 is anyone'e guess, but I'm just happy it's working. It was a pain having to detach the USB connector to my mechanical keyboard everytime I started my PC.