06-19-2013 08:08 AM
My problem: I installed a macro onto the G9X that I would like to remove. When I opened SetPoint it was not detecting the G9X. I unistalled SetPoint and installed Logitech Gaming Software. I am still getting the message "No devices detected. Please ensure that your device is supported and firmly attached to a USB port." I've tried every single USB port with no change.
I've read some of the similar threads that came up on my search results for the issue none of which worked for my scenario. I also have not come across any official Logitech supported solution to this issue.
I just want to restor my G9X to the normal default factory settings. If anyone could help it would be greatly appreciated!
Thanks in advance.
06-20-2013 09:22 AM
I'm afraid that you can only reset your G9x Laser Mouse to its default settings through the Logitech Gaming Software or Logitech Setpoint. In this case, LGS should first recognize the mouse. You can try the following procedure to remove ghosted entries from your Device Manager, which probably prevents LGS from identifying your mouse:
Try it and see how it goes. I hope this suggestion helps. Feel free to post back for further updates.
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