03-03-2011 05:44 PM
I just purchased a G9x and love it so far. But I have a problem with the Precision Grip which I was looking forward to using. The two side buttons on the grip do not line up properly with the actual side buttons on the mouse when the grip is fully snapped-on, so the buttons are not useable, they won't click. If I put the grip on most of the way but don't snap it on, the buttons work, so they just aren't aligning correctly. The Wide Load Grip works fine but it's not the one I was wanting to use. Has anybody else had this problem?
Solved! Go to Solution.
03-06-2011 02:43 PM
I would contact customer support for a replacement precision grip, it should not be having that issue.
03-19-2012 12:16 PM
Well, it didn't work out as nicely for me. Sure, Logitech offered to replace my entire mouse (not just the grip), but it would require me to be without my mouse for several weeks as they want me to send mine in first, process the request, then ship the new one. I'm not willing to go without it for that long.
03-27-2012 10:57 AM
Please check your private messages.
04-30-2012 07:11 AM
Please contact customer care in your region and they will be able to assist you, however since it was just purchased yesterday, it may be easier to return it to the store for another.
04-30-2012 11:45 AM
I live in Ukraine.. I cant find customer care contacts in my region.. also I dont want to return my mouse and wait few weeks for another one.. i only need to return my Precision Grip and get another one without side buttons problem.. thx for help..
04-30-2012 04:51 PM
Thanks to CarterW I have a properly fitting precision grip. I appreciate Logitech customer support on this issue (even though it took an unusually long period of time). If you can close this thread, please do so.