Logitech Vid

[rbtripathi]

Any update when it may get fixed? I'll be returning the webcam tomorrow.

[MCW]

Hello rbtripathi;

Please log into your forums account and check your private messages.

Thanks

MCW

[theb4sa]

I have the same problem on 10.7.2.  What's the solution?

[ALFREDO87]

Hello 

the answer to your question is : no answer they do not know what to do about it. See other postings on this forum: just search for C910 Mac and you'll see.

best of luck!!

[MCW]

Hello;

Please try the following:

On your Mac running Lion (i.e. OS 10.7) launch Logitech Vid HD.

Click on Settings > Application& Device Settings > Advanced Settings.

Scroll down the "Advanced Settings" screen at the bottom of the page.

Uncheck the box stating "Use automatic bandwidth tuning".

Change the value for "Start my calls at (kbps)" to "1536".

Click "Save"

Place some test calls to your friend who is running Logitech Vid HD on their Revue.

Thanks

MCW

[snedkerjan]

Hi MCW,

Your tip is not working.

I wonder why Logitech sells a "Mac compatible" webcam that does not work with the 6 months old Mac OS X Lion - why don't they warn Lion buyers about the problem.

[ALFREDO87]

Hi all,

there just has been an update for the C910 but.... only for Windows which I run on my Linux laptop for use with very special software I sometimes use.

QUESTION: why is ther e no update for Mac OS X if this webcam is recommended for Mac??

Bon courage

alfredo 87

[MCW]

Hello;

Just to clarify, my recent suggested troubleshooting steps posted above assumes that the Logitech Webcam Software (i.e. LWS) for Macintosh is not installed on the the computer running the Lion operating system (i.e. 10.7).

If you tried the steps and had the LWS installed and you experienced a Logitech Vid HD application crash when calling a user on a Revue, please try the following:

Unplug your C910 from your computer.

Uninstall the LWS and reboot.

Plug the C910 into your computer.

Launch Logitech Vid HD and sign in.

Click on Settings > Application& Device Settings > Advanced Settings.

Scroll down the "Advanced Settings" screen at the bottom of the page.

Uncheck the box stating "Use automatic bandwidth tuning".

Change the value for "Start my calls at (kbps)" to "1536".

Click "Save". 

Place a couple test calls to the "Vid 2 Min Demo (e-mail address vidtest@logitech.com) and stay on the full 2 minutes.

Then place a couple test calls to your Revue user.

Thanks

MCW