Logitech Vid

[dsiewert]

I'm using Logitech Vid on a Logitech Revue to talk to my Daughter in Spain.  The first couple times I used it, it worked well.  The last couple times I've used it, it seemed as though the effective bandwidth was reduced and the software performance was very frustrating.  It seems like it is trying to use a fairly high quality connection and when the bandwidth is insufficient, it tends to lock and drop the connection.  Immediately after the problems on Vid, I switched to skype.  On this software, the picture is much lower quality, heavily pixilated and the video lagged about 5 seconds behind the audio.  At times, the bandwidth improved and the picture got better and the sound and video synced.

You software seems to have a much nicer video experience, when it works, but seems to fail when it doesn't, rather than gracefully degrading.   Guess I'd suggest trying to support the highest quality video possible, but fall back to lower quality when necessary.  Dropping connections is frustrating and doesn't support continued use of the software.

Thank you.

[enation815]

Hello dsiewert,

Please take a look at faq # 18219 which may help with Vid quality issues.

 Also:

In order to restore the quality of your calls from time to time you may need to reset Vid and the revue.

Please do the following on your personal computers

Launch Logitech Vid HD

Navigate through the options by selecting each of the following in the listed sequence; Settings > Application & Device Settings > Advanced Settings

Scroll down and select "Clear Tuning History" and then click "Save".

Reboot the computer.

On the Revue please perform the following steps:

If Logitech Vid HD is running on the Revue, click "Force Stop" first and exit the application before performing these steps.

then

Press the "Home" key on the Revue keyboard and then press the "Settings" key.

Navigate through the options by selecting each of the following in the listed sequence; System Settings > Applications > Manage applications > Logitech Vid HD > Clear Data:Acknowledge the Delete message by selecting "OK"

NOTE: Deleting this data will also delete the data stored in the Logitech Vid HD login page e-mail address and password fields. You will be required to re-enter that information the next time you launch the app.

After you finish this step reboot the Revue by pressing Ctrl Alt Del

Once this is done, launch the Vid HD application and sign in.

Call the Vid 2 Min Demo (vidtest@logitech.com) to test quality from all machines.

Try calls again between the PCs and the revue.

If you have continued issues, power cycle your modem and router.

If you still have issues; if possible, power off your router and connect your Revue directly to the modem for testing.

enation815